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Change visibility for email autoresponder timeline entries


Giuseppe Iannacone
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in the example below the autoresponder has correctly processed with an email rule routing and the email has been added to the request, but it is visible only for the team, how can i change this default behaviour to customer instead

image.png.910449dc37581993da7716e366d86b41.png

 

I was trying with the settings "guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility" but I don't think is the right one

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  • Victor changed the title to Change visibility for email autoresponder timeline entries

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