lee mcdermott Posted August 22, 2018 Share Posted August 22, 2018 Hi, I can no longer log into our Live.hornbill instance. Everything was working fine on Monday, when I came to log in Tuesday it failed with the below error. We use SAML2 authentication which links to our Google accounts to use single sign on. Everyone else is still working fine so appears to be an issue with my account. I have tried resetting my password and relogging into Google but still get the same message. I have also tried on different devices and get the same issue. I have logged into the Hornbill Admin console using the Admin account to check my hornbill account and all looks ok. I did notice that it said last log was this morning at 5:55am which seemed strange as I was still in bed? I logged into the mobile app on my phone ok but don't think that uses single sign on or my google account? Anyone have any ideas or seen this before? thanks lee Link to comment Share on other sites More sharing options...
Victor Posted August 22, 2018 Share Posted August 22, 2018 We have created a topic regarding this issue which I have unpinned yesterday thinking this no longer occurs. Seems I did rush... Anyway, @lee mcdermott have a look here: Link to comment Share on other sites More sharing options...
lee mcdermott Posted August 22, 2018 Author Share Posted August 22, 2018 @Victor thanks victor that has worked. i have been on Holiday for the last few weeks so just back this week so hadn't been on the forum for a while. Link to comment Share on other sites More sharing options...
Victor Posted August 22, 2018 Share Posted August 22, 2018 @lee mcdermott ah... holiday... I almost forgot what this means Link to comment Share on other sites More sharing options...
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