HGrigsby Posted August 24, 2018 Share Posted August 24, 2018 If I export the request list into excel the times jump back an hour In the example below the request list says 16.10 and in excel 15.10 MHC 20/08/2018 15:10 this seems to be the same for all date fields but doesn't happen with tickets logged prior to the change to BST. I was sure I had seen something about it before on the forums but couldn't find it today, so if I've missed it sorry. Thanks Helen Link to comment Share on other sites More sharing options...
Victor Posted August 24, 2018 Share Posted August 24, 2018 @HGrigsby - when you export the request list, the information is being pulled from the database directly. It will use the information that is stored in the database and for date/time value that will be the values in GMT/UTC time. When you open the request list you are viewing it in your user context and the date/time values are automatically converted and displayed based on your user timezone settings (which is BST = GMT + 1). Link to comment Share on other sites More sharing options...
HGrigsby Posted August 24, 2018 Author Share Posted August 24, 2018 Thanks Victor - I was hoping that there might be a way round it. Link to comment Share on other sites More sharing options...
HGrigsby Posted August 27, 2018 Author Share Posted August 27, 2018 @Victor Hi Victor Does that explain our reports being scheduled for 7am and running at 8am. thanks Helen Link to comment Share on other sites More sharing options...
Victor Posted August 27, 2018 Share Posted August 27, 2018 @HGrigsby yes. There was a discussion to implement time zone functionality when scheduling reports... not sure of current status though... maybe @TrevorKillick or @NeilWJ have more info about this? Link to comment Share on other sites More sharing options...
HGrigsby Posted August 28, 2018 Author Share Posted August 28, 2018 Thanks again Victor - the time difference keeps cropping up in the change process too, emails that are sent after a change is approved are an hour out too. I think one of my colleagues raised a support call for this a while back. Link to comment Share on other sites More sharing options...
Victor Posted August 28, 2018 Share Posted August 28, 2018 @HGrigsby - I think I advised at that time that you were probably using custom fields of VARCHAR type which stores that date as character (a string). You would need to use custom fields od DATE/TIME type... In any case, if you give me some more info here or in a new topic I can look into it... Link to comment Share on other sites More sharing options...
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