AndyHodkinsonPrincesIT Posted August 23, 2018 Posted August 23, 2018 Can someone tell me how do a restart a BPM in a live request please? We have some business processes setup that ask for a user to select a manager for authorisation, and some times they get it wring and enter the wrong name. Is there a way to restart the BPM so the analyst can enter the user again? Thanks
Victor Posted August 23, 2018 Posted August 23, 2018 @AndyHodkinsonPrincesIT have a look here: https://wiki.hornbill.com/index.php/Business_Process_Designer (bottom section "Workflow Failure and Recovery")
AndyHodkinsonPrincesIT Posted August 23, 2018 Author Posted August 23, 2018 Hi @Victor Thanks for the info. I have given the role to one of our service desk analysts and refreshed their SM instance, but they're not seeing an option to restart the process. Does this only show when the call is in a certain status? Screen shots of analyst roles and a request. Thanks EDIT by Admin: Screenshot edited and removed private/confidential/sensitive information (names)
Victor Posted August 23, 2018 Posted August 23, 2018 5 minutes ago, AndyHodkinsonPrincesIT said: I have given the role to one of our service desk analysts @AndyHodkinsonPrincesIT - hmm... what role is that? To have access to the option to restart a BP, the analyst needs the "Service Desk Admin" role... which I don't see in the roles list ?!
AndyHodkinsonPrincesIT Posted August 23, 2018 Author Posted August 23, 2018 @Victor apologies, stupid me added the wrong screen shot. Please see the new screen shot
Victor Posted August 23, 2018 Posted August 23, 2018 @AndyHodkinsonPrincesIT - no worries ... but looking at the request screenshot again, is the process actually broken? ... The heads-up display looks green all over which suggest there isn't an error there...?
AndyHodkinsonPrincesIT Posted August 24, 2018 Author Posted August 24, 2018 @Victor in the attached instance the BPM hasn't broken, but the analyst may still want to restart the business process if they made a mistake and added the wrong authoriser. I'm assuming from your reply though that you can only restart a BPM if it has already failed? Thanks
Victor Posted August 24, 2018 Posted August 24, 2018 @AndyHodkinsonPrincesIT - only a broken/failed process can be restarted. 24 minutes ago, AndyHodkinsonPrincesIT said: if they made a mistake and added the wrong authoriser. I am interested to know how can this happen? Perhaps it would be worth thinking about how we can prevent/stop the mistake happening in the first place? Theoretically, there might be a number of options to consider such as having additional validations in the business process for the authorisers...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now