Jump to content

Search the Community

Showing results for tags 'fields'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • Hornbill Platform and Applications
    • Announcements
    • Blog Article Discussions
    • General Non-Product Discussions
    • Application Beta Program
    • Collaboration
    • Service Manager
    • Project Manager
    • Supplier Manager
    • Customer Manager
    • Document Manager
    • Configuration Manager
    • Timesheet Manager
    • Live Chat
    • Board Manager
    • Mobile Apps
    • System Administration
    • Integration Connectors, API & Webhooks
    • Performance Analytics
    • Hornbill Switch On & Implementation Questions
  • About the Forum
    • Announcements
    • Suggestions and Feedback
    • Problems and Questions
  • Gamers Club's Games
  • Gamers Club's LFT

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Organisation


Location


Interests


AIM


MSN


Website URL


ICQ


Yahoo


Jabber


Skype

Found 9 results

  1. Would it be possible to add the following as fields in the Asset Management section? Asset Type Properties Section Suggested Additional Field All General Asset Information Purpose or Use Computer System Hardware Information PSU1 Serial Computer System Hardware Information PSU2 Serial Network Device Hardware Information Firmware Software Software Information Release Date
  2. Additional 3rd contact fields for Telephone (h_tel_3) and Email address (h_email_3) where added into the platform back in 2018, but are not accessible through the Contact screen in the Live User App. Can these be added in so that we can start making use of them. Cheers Martyn
  3. Can the SQL Contact Importer be updated to support all the h_sys_contact fields to include the h_tel_3 and h_email_3 fields added in the platform updates in 2018. Cheers Martyn
  4. At the moment you can include the custom fields from the 'Contact' but only the Organisation field from the contact. Can this be extended to allow the optional display of organisation fields and in particular organisation custom fields, as we use these to hold information such maintenance expiry date, support level and whether they are hosted etc. The aim is that this information will be presented in the Request View - Customer Section, so the analyst does not have to open up the organisation page to see them. Thanks. Martyn
  5. Hi, Can I request some addtional fields to be used for the Software Asset Class: Licence Key Registered Email Address Registered Name Licence Start Date Licence Expiry Date Licence Renewal Date Licence Type (Single User Licence, Named User Licence, Concurrent Licence, Per Device Licence, Optimizational based Licence, Transactional based Licence, Subscription based Licence) Licence Cost It would be handy to be able to... Add multiple users as the "Owners" or "Used By" fields if the Licence is "Concurrent" Other people may have other ideas. Thanks, Samuel
  6. At the moment we only have a limited access to fields in order to specify SLM Service Level Agreement rules:- We would like access to additional fields, so that we can make the rules more useful and fit more users possible combinations Organisation Country Region (see linked post at the bottom) Industry Custom fields Customer Job Title Language Country Custom Fields Region (see linked post at the bottom) Request Service Summary Description Source External Ref No. Custom Fields Thanks Martyn
  7. We have set up some custom tasks as part of our BPM: These were working fine then we have found that they are not translating to the front end system: Is there something that has changed that we need to adjust?
  8. Hello, When users log a ticket via the Self Service portal, the mandatory fields are not clear until they press next. Can I request this to be added in a matter of urgency? I swear there used to be a red bar on the left hand side of the field to indicate this... and I remember users not finding that clear enough to determine whether the field is mandatory or not. Users are attempting to fill out the forms and not knowing what fields they need to populate causing them frustration when pressing next, and we have been getting more complaints about it. Ideally if we could have the fields to be highlighted in a colour of our choice if Mandatory, that would be great. (such as a "Mint" green colour, "Sunshower Yellow" colour or even a nice "Celeste" blue colour) Thanks, Samuel
  9. It would be useful to have the ability to add additional non-display fields or varying types (i.e. like the request custom details fields) to the current simple list facility, which can then be accessed via the BPM workflow in decision nodes, automated tasks and integration calls. This would make the BPM more 'programmable' based on the additional fields values selected by the select made in the simple list. From a display point of view in terms of the Progressive Capture or request custom fields, they would display as they do now, as the additional values for each row would not need to be displayed, only retrievable via a BPM node, 'Get List Fields'. Cheers Martyn
×
×
  • Create New...