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alecwa

Hornbill Users
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    24
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alecwa last won the day on January 8

alecwa had the most liked content!

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About alecwa

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    Member

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  • Gender
    Male
  • Location
    Howden
  1. Searching Requests

    Hey @chrisnutt thank you! I'm glad I'm not the only one getting frustrated by this. The point of a search is so you can quickly search for something by keyword or similar without having to spend minutes setting up a new view, just to find that one thing! Being unable to do that is causing issues, and wasting time.
  2. Searching Requests

    Hi @Lyonel Thanks for the reply. Even going about it this was there's no way to sort all by date for me to day, only look at stuff logged last week. There's stuff logged last week on all 6 pages in all request types! :-(
  3. Searching Requests

    Hello, Not sure if I've spoken to folds about this before or not, but it's something that's frustrating me! If I want to quickly search for tickets that include a certain detail, for example the below when I want to see tickets that mention "greyhounds". The results are not in any particular order. Or they look like they go by class, then date... but then on the next page there's more of each class with differing dates again. With most search results you can change how these are sorted. Like you can click a date column and have it sort by Date Logged, or Owner. But in Hornbill it seems you cannot do this? Are you guys working on any improvements to this, or am I doing something wrong?
  4. Attach email error

    Hi @Victor I just tested this with a member of our CS. The error came up, she deleted half the text, then it let her add the email successfully. So in this case I can confirm it was too much text. Not that this can be the only reason for the error obviously!
  5. Attach email error

    Hey @Victor thanks for spotting that. Noted! That sounds like you're right as the mail was pretty massive. I will ask the guys to keep the size of the mails down and we'll see if any more errors crop up. Thanks again for your help!
  6. Attach email error

    Hello! At least once a day our service desk receive the below error when attaching an email to a request. The only way to do it is to copy and paste it manually into the request. Any idea how we can figure out why this is occurring? Thanks.
  7. Release "Type"

    Hi @Steven Boardman thank you very much!
  8. Searching for requests

    Hi, Is it possible to search for requests and see you results in chronological order? Or in fact can you dictate at all how you want your results to be displayed? When I search for a term, the results seem to be in no particular order and if becomes very hard to find the tickets your looking for! maybe a dev request for additional search functionality? Thanks
  9. Email Processing Errors

    Hi, We are getting a few message processing errors which state "Failed to add message to the inbound queue. Operation[mail::addMessageToQueue] The XMLXC request message contains invalid characters for the UTF-8 encoding scheme". I recall there were some setting which can tell Hornbill to attempt to process the mail anyway? We've asked the user to resend the mails a couple of times now and this is happening every time. Thanks.
  10. Auto Logged By Email Changed

    So you know what I am on about... Before when it auto logged an email it said: Now it says:
  11. Hi, Just a small one, but a bit strange. The email address that tickets have been sent by has changed from: Request has been logged from Email by: System AutoResponder To: Request has been logged from Email by: System Initialization This isn't a big deal, but we'd like to know how it changed, as we had some reports configured to pick this detail up.
  12. Release "Type"

    Thanks @ArmandoDM - This is required to implement different types of Release just like change. IE. Planned Release and Emergency Release etc.
  13. Release "Type"

    Hi, Within Progressive Capture for Change there is a "Change Type" form where you can add Emergency, Standard, Planned etc. but when you look at doing the same for Release there isn't one. Is this something that is being fixed at the minute?
  14. Creating A Read Only User

    That seems to have worked! View isn't enough by the looks of it. To get into a request they need browse. Thanks for your help!
  15. Creating A Read Only User

    Cheers guys - I'll give this another bash and let you know how I get on.
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