JamieMews Posted November 9, 2020 Share Posted November 9, 2020 This was working fine until this weekend without any changes that I am aware of. The BPM issue is a follows "Status : Failed Last Updated On : 09 Nov 2020 08:57:56 Xmlmc method invocation failed for BPM invocation node 's1/flowcode-b0352867-2f33-4f4c-804e-b6b6d6a26918': <methodCallResult status="fail"> <state> <code>0200</code> <service>apps</service> <operation>notifyEmailCustomer</operation> <error>FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/notifyEmailCustomer): nodeName: Exception; nodeId: acd1ebbe-1cd9-4aed-bf14-50ce53f9a013; At 317/1: "Uncaught FCSException: The email template specified is invalid. Please contact your Hornbill Administrator. More details: EspMethodCall::invoke: Operation[mail::sendEntityTemplateMessage] Access token session mismatch" throw(e); _fc_node_exec_acd1ebbe_1cd9_4aed_bf14_50ce53f9a013</error> </state> </methodCallResult>" I am not sure why the BPM is failing to find the Email Template. If logged via "Self Service" or "Analyst" it works fine. Please see screenshot of BPM failing inside the "Manage Executed Process" If I restart the BPM on the case without any changes it will work fine so I know the BPM works fine. Link to comment Share on other sites More sharing options...
JamieMews Posted November 9, 2020 Author Share Posted November 9, 2020 Just wanted to add more Investigation details It was working successfully on 06/11/20 21:02:37 when an email was received into Service Desk The next ticket to be logged via email was on 08/11/20 11:16:27 This failed with the above message but instantly worked when I restarted the BPM without creating a new case. Link to comment Share on other sites More sharing options...
7oaks Posted November 9, 2020 Share Posted November 9, 2020 We are getting the same issue. Some scheduled calls assigned to the correct team, others haven't but all but did populate the Request list. Link to comment Share on other sites More sharing options...
7oaks Posted November 9, 2020 Share Posted November 9, 2020 Just now, 7oaks said: We are getting the same issue. Some scheduled calls assigned to the correct team, others haven't but all but did populate the Request list. How did you restart the BPM Jamie? Link to comment Share on other sites More sharing options...
JamieMews Posted November 9, 2020 Author Share Posted November 9, 2020 We have another BPM that is triggered by a rule. Very basic. It seems that anything logged via email as refusing to allow a Email Template notification to be sent back Link to comment Share on other sites More sharing options...
7oaks Posted November 9, 2020 Share Posted November 9, 2020 1 minute ago, 7oaks said: I have put off running the last update as there was an issue with it Link to comment Share on other sites More sharing options...
JamieMews Posted November 9, 2020 Author Share Posted November 9, 2020 If you go to Home>Applications>Service Manager>Business Process You should have an option on the right "Manage Executed Processes" (I believe if you cant see this its disabled in the settings". You can then find your BPM instance and restart it. Link to comment Share on other sites More sharing options...
7oaks Posted November 9, 2020 Share Posted November 9, 2020 2 minutes ago, JamieMews said: If you go to Home>Applications>Service Manager>Business Process You should have an option on the right "Manage Executed Processes" (I believe if you cant see this its disabled in the settings". You can then find your BPM instance and restart it. Thank you - much appreciated Link to comment Share on other sites More sharing options...
Nikolaj Posted November 9, 2020 Share Posted November 9, 2020 we have the same issue. I have to restart every single request. regards Nikolaj Link to comment Share on other sites More sharing options...
Steve Giller Posted November 9, 2020 Share Posted November 9, 2020 We're aware of this issue and are investigating. Any updates will be posted here: Link to comment Share on other sites More sharing options...
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