Josh Bridgens

we seem to be back up and running

Same here

Hi @Keith Stevenson, this appears to be affecting ours aswell! Many Thanks in advance. Josh

Hi @Bob Dickinson Id love to see how you've done the top 2 widgets! They look excellent, just what I'm looking for. Josh

Hi All, Just wondering whether anyone has found the best way to show a "resolver of the week" on a dashboard? (Who has the most calls resolved this week) We are trying to refresh the Dashboards in the office to give off a much more "positive, user oriented" feel than our current heavily stats based data. Josh

@samwoo Had anyone manually changed the sub status in these calls? I have found that unless the BPM recognises the sub status it CURRENTLY is it will not update it. Josh

hmmm... @James Ainsworth There are a few instances I can think that both would be useful. I would say the Assignment BPM node would cover more bases. Same team different allocations based on the calls. Sounds good to me. Many Thanks for the responses! Josh

@Martyn Houghton Excellent, just what I was looking for. And I agree the manual/automatic does need to be a different toggle. many Thanks.

We have a team that needs to include 5 users, and a BPM that is assigning out on a round robin basis. Without setting people as away is there anyway to ignore one or two specific users completely? Many Thanks, Josh

@Victor most definitely, That's what I find myself doing more often than not lately, Persuading people off

I think I'm going to have to P*** some people off and put it in the Subject... Many Thanks for the responses guys, Much appreciated

@Dan Munns Any outgoing from us with these calls are being forwarded to a remedy instance and to an externally internal, not quite employee user/customer (Genuine description I had) And they want to use the Remedy references, much to my dismay and fighting it they agreed they would. To avoid confusion for the users we have agreed to just have one reference and We would do the struggling of finding the calls etc. Thats why its in white in the body, as I thought it would pick it up.

Hi @Steve Giller I realised that afterwards and changed it after re-looking at the original request updater we have, apologies. Is there any way to fix this? I'm at a loss here. Josh

I thought our original call update rule would have worked anyway: However even that one doesn't work.... Manually going into the emails to update these calls is another job we definitely don't need

Just fixed this @Dan Munns Unfortunately its still not updating the call Any Other ideas?