Josh Bridgens

Anything to help would be greatly appreciated,

Happy for the memes to flow! as I am unable to constantly monitor the status of peoples availabilty, some of the team are putting themselves as OOO to stop some auto-log requests to come to them, in return, others are doing the same. As far as I am concerned if they dont want to work they dont have a job however thats not the ideal way to go about things, with no retrospective on availability I cant really report on it either. Open to any and all suggestions!

@Victor I apologise for brigning this up, with the current circumstances we have our entire Service Deks Working remotely, and to put it bluntly, people are taking the P***. Is there a way to retroactively report on this yet / disable the option for them to change their availability? Josh

Hi Guys, One of our team is experiencing a weird error when updating the "notes" section of assets... not sure whats causing it as its only him? We all have the same access to the assets so it doesnt seem to be permission based. Can anyone provide assistance or see whats happening? Josh

Steve, thanks so much for the help with this.

Perfectly correct. Thank you so much. Josh

Configured setup exactly as I have in the past with the new GitHub Text... Getting the following error message: DataSource.Error: ADO.NET: R script error. No encoding supplied: defaulting to UTF-8. Error in if (runID > 0) { : argument is of length zero Execution halted Details: DataSourceKind=R DataSourcePath=R Message=R script error. No encoding supplied: defaulting to UTF-8. Have tried switching the encoding as recommended but no luck.... Can anyone help? Ive got the big wigs breathing down my neck as to why their reports aren't working!

we seem to be back up and running

Same here

Hi @Keith Stevenson, this appears to be affecting ours aswell! Many Thanks in advance. Josh

Hi @Bob Dickinson Id love to see how you've done the top 2 widgets! They look excellent, just what I'm looking for. Josh

Hi All, Just wondering whether anyone has found the best way to show a "resolver of the week" on a dashboard? (Who has the most calls resolved this week) We are trying to refresh the Dashboards in the office to give off a much more "positive, user oriented" feel than our current heavily stats based data. Josh

@samwoo Had anyone manually changed the sub status in these calls? I have found that unless the BPM recognises the sub status it CURRENTLY is it will not update it. Josh

hmmm... @James Ainsworth There are a few instances I can think that both would be useful. I would say the Assignment BPM node would cover more bases. Same team different allocations based on the calls. Sounds good to me. Many Thanks for the responses! Josh

@Martyn Houghton Excellent, just what I was looking for. And I agree the manual/automatic does need to be a different toggle. many Thanks.