Josh Bridgens

Afternoon all, I have updated our Power BI report to pull through the "Frist.Time.Fix" Field, We have multiple requests showing as FTF acquired, however there appears to be no data next to those requests in Power BI? looking at the xslx that is produced from the report shows there are deifnitely FTF's being pulled through and they say "Yes" in the field... Any ideas? Josh

@Ehsan I have cleared my cache and have had multiple other users clear their cache, it still appears to be happening.. Josh

Just an update, this is still occuring, just incase any changes have been applied. Josh

@Mohamed @Conor @Ehsan Thanks all for your help, what was it?

That works perfectly fine, I have plans to move our users to this portal in the future but were a ways away

@Conor Same issue in edge, Firefox, Chrome

@Conor multiple users reporting, and

@Conor Self servive variable

We have a few.... Tested all of the catalog items, none work through the portal

@Conor none of the self service are goign through to the PCF, not just this one

PCF^ worked fine for 4 months, and the analyst side works fine too

@Conor works perfectly fine?!

@Conor yeah ive had similar in the past, tried savign and publishing, doesnt fix it

When Users are attempting to log a self service ticket, they are clicking a catalog item, then getting a spinning hornbill logo, doesnt seem to be talking to the PCF... Is this just us, as nobody else seems to ahve raised this issue? Josh

@ArmandoDM Thank you for the update, much appreciated. Josh