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Jamie Talbot

Hornbill Users
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    22
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About Jamie Talbot

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    Member

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  • Gender
    Male
  • Location
    Sheffield

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327 profile views
  1. @Martyn Houghton Thank you, I'll give that a try.
  2. Hi All, Recently Service Requests that has a status change from On-Hold to Open to been breaking. This only happens on Service Requests as I've tested wit Change Requests and these work fine. I have attached the error within the ticket and the BPM configuration (also I have attached the flowcode-a5960d91 which is where the BPM breaks as shown in the error message). These BPM's haven't been changed for around 2-3 months and this issues has only starting happening over the past few days. Does anyone know if this is a bug or me just missing something within the BPM configuration? Thanks Jamie
  3. Hi All, Me and a few others within my department have noticed that timelines are not refreshing the same as they used to. An example of this is once a ticket is created the assignment option automatically was shown allowing an owner to be assigned. Then the tasks to complete are automatically shown after. However, know after a ticket is created you have to refresh the page to assign and owner then refresh the page again for the tasks to load. Is anyone else experiencing a similar issue? Thanks Jamie
  4. Hi All, Is it possible to resolve a linked request while the linked request is on hold. I only get the open to resolve linked requests when all the requests linked are open and not on hold. Thanks Jamie
  5. Hi @ArmandoDM and @Steven Boardman, Thanks for your replies I will start to implement these into some flows. Thanks Jamie
  6. Hi All, I am wondering if it is possible to create a Change Request that is pre populated with details from a Service Request. Currently customers are raising Service Request through the service portal that should really be Change Request. Currently me and my team are re raising these requests as Change Requests and having to copy and paste the details the customers have filled in manually. If anyone knows a way to raise a Change Request from a Service Request with all these details already pre populated that would be great. Thanks Jamie
  7. Hi @James Ainsworth, Thank you for your reply, I have added to images below. The first image, named Linewrap Image 1, shows what the current CSS configuration is. The second image, named Linewrap Image 2, shows that when the checkbox show is unchecked the line wrap issue fixes. Thanks Jamie
  8. Hi @AlexTumber, I am only experiencing this with specific supplier contracts not all of them. Also, I am only trying to add a small sentence to the description. Thanks Jamie
  9. Hi All, I have noticed this issue again and found that if you untick the checkbox I show in the attached image the linewrap fixes. Thanks Jamie
  10. Hi All, I have been using the new Supplier Manager feature and have noticed that when you add a description to contracts and click save it does not save. I have attached the error I receive below. Thanks Jamie
  11. Hi @HHH, Did you manage to reopen tickets with emails after being resolved? I am trying to do the same but can't get it to work for me.
  12. Hi James, Thanks for your reply. I have looked in multiple web browsers and they all have the same issue. I have attached an image of the text cutting off mid way through the word. Thanks Jamie
  13. Hi, This isn't a massive issue at all but me and my team have noticed that on the questions and details tab within a ticket words are cut off at the end off a line instead of the whole word being added to a new line. This isn't anything major I was just wondering if there is anything I could do to fix this somehow. Thanks Jamie
  14. Hi all, I was just wondering if it is possible to add the first 50 character of the description to the end of the summary. It would just make it easier when doing specific types of jobs to know which is which when completing them as we don't give the customer the option to give the ticket there own summary. Thanks Jamie
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