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Jamie Talbot

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Jamie Talbot last won the day on May 18 2020

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    Sheffield

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  1. Hi @Jim, Thanks for your reply. This doesn't seem to have fixed the issue. I've changed the default mailbox in all services but in the tickets it's still defaulting to the old mailbox without showing me the new one. Best Regards Jamie
  2. Hi, I have created a new shared mailbox with platform configuration I'm just wondering how I can make this my new default mailbox because I can't seem to find the setting to change this. Below shows the new option not appearing: Any help would be very much appreciated. Best Regards Jamie
  3. Hi, I have an issue where I've created a team and started to make it so tasks are assigned to the team rather than the owner of the ticket, but people within the team now cannot resolve the task unless they have the super user role because no other role allows them to resolve it. Is there a way to make it so team members can resolve tasks assigned to teams they are apart of? Best Regards Jamie
  4. Hi @Steve Giller, Thank you for your reply. Do you know if I can incorporate working hours into this by only have the time recorded that are within the working hours on our Hornbill calendar? Best Regads Jamie
  5. Hi, I was just wondering if there is a variable I could use for reporting on the time between a ticket being raised and the time the ticket is assigned an Owner? Best Regards Jamie
  6. Hi, I am just wondering if it is possible to have the timeline within a ticket update when it's moved to a new lane on a board? I have noticed the Task Cards outcome but I am not sure what functionality this can achieve. I am trying to automate as much as I can by having a board that performs specific tasks depending on the lane they are added to. Any help is very much appreciated. Best Regards Jamie
  7. Hi @Adrian Simpkins, That's fix my issue, an extra pair on eyes always helps Thank you! Best Regards Jamie
  8. Hi, I am having an issue when adding a new card to a board via an auto task button. The flow seems to work but the card is always blank when added to the board. I have images below that shows both the issue and the configuration, does anyone have any ideas on what may be causing this? Best Regards Jamie
  9. Hi, I am just wondering if there is a feature where I can have text that is inputted by users/customers to be highlighted/different coloured text. This would be things like comments, emails, reopening reasons, etc. I am just wanting to try and easily spot the more important points in the timeline when I review tickets that did not meet SLA's or are reopened. I am finding it difficult to find comments and reasonings as most of the timeline is filled with automated time logging. Best Regards Jamie
  10. Hi, I was just wondering if it is possible to set the impact of a ticket without doing an impact assessment? I am trying to create a new flow structure which sets the impact based on the answers a user inputs within the progressive capture. Any ideas would be much appreciated. Best Regards Jamie
  11. Hi @Daniel @Victor, Disabling the experimental.elasticsearch.enable setting worked :-) Thank you both for the suggestion. Best Regards Jamie
  12. Hi @Victor, Thank you for your reply. The tickets I've tried linking range from days to weeks old it seems no tickets can be linked at all. Best Regards Jamie
  13. Hi @Adrian Simpkins, Thank you for your reply. It seems to be any ticket number I try to link is not found. The image below show tickets that are assigned to me. If I go into SR00008155 and try to linked any other ticket assigned to me I get the below message. This is happening to all users on our instance. Best Regards Jamie
  14. @Deen I've not had anymore issues since Monday so it must have just been a one off thing.
  15. Hi, This issue still seems to be occurring, does this seem to be happening for anyone else as well? Best Regards Jamie
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