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Please read this if you are unable to login to Hornbill when using Single Sign On


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Posted

Hello all :) 

Because is that time of the year when ADFS and Azure certificates are renewing, you might encounter an issue when logging into Hornbill. The message presented in Hornbill is this:

The public certificate used for signing the assertion is not known to the service provider.

This is because the Hornbill SSO profile is using a certificate that is no longer valid because it was changed by the automatic renewal mechanism in your IdP. There is a quick and easy fix for this described in the "Troubleshooting/Common Issues" section in our SSO wiki page: https://wiki.hornbill.com/index.php/Troubleshooting_Single_Sign_On

  • Victor changed the title to Please read this if you are unable to login to Hornbill when using Single Sign On
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Posted

Hi @Victor the majority of users have received your screenshot message and signed in successfully.  Some users receive an 'Oops' message stating invalid user credentials.

It turns out a clear of cookies and internet files and a quick restart appears to resolve the issue.

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Posted

Micheal,
Can you confirm that this is no longer an issue.  There was a new version of the front end this morning, but we have since rolled back. 

Kind Regards

Keith Stevenson

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Posted
24 minutes ago, Keith Stevenson said:

Micheal,
Can you confirm that this is no longer an issue.  There was a new version of the front end this morning, but we have since rolled back. 

Kind Regards

Keith Stevenson

perfect now thanks

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Posted

This thread is now locked as it was not meant as a discussion but as a guide for when the issue in the title happens. If you need to discuss this issue, you can reference this thread is a separate post.

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