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Service manager roles and rights


Gareth Watkins
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Good afternoon

I'm hoping someone can help me resolve an issue I am having with roles and rights. 

I would like to create a role that when associated with a user enables the editing and reassigning of tasks in calls by said user. This facility does exist if one has the superuser role but, for obvious reason, i wont be giving out that role to the larger community.

I cannot seem to locate what application or system rights are required to carry out this function as part of a role. Giving the "Manage tasks"  system right in a custom built role doesn't have the desired effect.

Is there a library of the rights that underpin these roles and, if so, where can i find it?

Additionally if anyone has achieved this goal, I would be grateful for an explanation as to how.

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