roles Service manager roles and rights

[Gareth Watkins]

Good afternoon

I'm hoping someone can help me resolve an issue I am having with roles and rights. 

I would like to create a role that when associated with a user enables the editing and reassigning of tasks in calls by said user. This facility does exist if one has the superuser role but, for obvious reason, i wont be giving out that role to the larger community.

I cannot seem to locate what application or system rights are required to carry out this function as part of a role. Giving the "Manage tasks"  system right in a custom built role doesn't have the desired effect.

Is there a library of the rights that underpin these roles and, if so, where can i find it?

Additionally if anyone has achieved this goal, I would be grateful for an explanation as to how.

[Steve Giller]

This isn't really a roles/rights issue; the rules for reassigning Tasks are about halfway down this wiki page.

The Service Manager setting app.experimental.advancedRequestTaskCompleter can grant certain Users (see the wiki) the ability to complete Tasks on behalf of other Users, but not re-assign them.