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Guys, in support works there use to be a default time spent button on each ticket. Do any of you know if this is available to be added in service manager somehow?? i would expect to see it in the update ticket field then with a total time spent on closing the ticket .... can this be added as a feature if its not already available as id like to measure my teams time spent on tickets to review skills gaps, issues. and costs James
In my instance, I can see that random questions are being dragged into my requests from other catalogue items. These are not seen during progressive capture. Is anyone else seeing this fault? For Hornbill administrator's reference, an example is service request SR00000085. Regards, Mike.