Self service portal - users pasting formatted text

[Anthony Albon]

Hi,

 

Our users get an email daily with a list of mails that our gateway has blocked. They normally copy and paste the list of ones they want releasing in an email to us. However in the self service portal if you copy and paste a table from an email the formatting is lost.

 

How can I change the format of the capture so that the table contents are displayed correctly in the capture?

 

Thanks

[James Ainsworth]

Hi Anthony,

Is the Summary / Description form being used for this in Progressive Capture?  These are only text fields which provide some basic wiki markup.  In order to try to replicate I would need some more information.   

[Anthony Albon]

Hi James,

 

Yes, its the summary/ description. Is there a different type of form I can use that will retain formatting?

[James Ainsworth]

I don't believe that there is.  I would think that it would need some form of editor as a capture form.  A bit like the one being used here in the forum when you add a comment.