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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. SYS_SIS_SERVICE - Automated closure.

    By AndyHill,
    • 6 replies
    • 792 views

  2. Can't assign request

    By Steffen,
    • 2 replies
    • 730 views

  3. Email notifications not sent when request assigned

    By Dan Munns,
    • 3 replies
    • 774 views

  4. Reporting Query - Measures

    By Stephen.whittle,
    • 3 replies
    • 2k views

  5. Resolution times don't match SLA

    By Steffen,
    • 6 replies
    • 906 views

  6. Application Entity Viewer - Is This In Development?

    By Aaron Carter,
    • 1 reply
    • 662 views

  7. Reopening a resolved ticket - "Error - Xmlmc method invocation failed for BPM invocation node"

    By Mark (ESC),
    • 4 replies
    • 750 views

  8. Services and Supporting Teams

    By Jeremy,   
    • 24 replies
    • 3.3k views

  9. Managing the availability of a service

    By Adrian Simpkins,
    • 2 replies
    • 580 views

  10. Authorisation and custom Data Query lists

    By AndyHill,
    • 5 replies
    • 798 views

  11. SLA Change question

    By Adrian Simpkins,
    • 4 replies
    • 873 views

  12. Snippets on Update action tab

    By Adrian Simpkins,
    • 14 replies
    • 2.2k views

  13. Custom field not being populated

    By Guest Paul Alexander,
    • 2 replies
    • 599 views

  14. Wiki text in activities

    By Alisha,   
    • 1 reply
    • 3.7k views

  15. Use a loop to check on expiry of an activity?

    By Guest Paul Alexander,
    • 5 replies
    • 939 views

  16. Email routing rules to filter out/ignore out of office responses

    By James Gallally,   
    • 2 replies
    • 753 views

  17. Azure Active Directory | User Sync

    By Charlie Jones,
    • 2 replies
    • 877 views

  18. Group requests from members of a particular group

    By Guest Paul Alexander,
    • 0 replies
    • 436 views

  19. SSO not working 1 2

    By lee mcdermott,
    • 36 replies
    • 3.6k views

  20. Power BI: Unable to connect: We encountered error while trying to connect

    By Joyce,
    • 1 reply
    • 1k views

  21. Update Status node

    By Neil Smith,   
    • 17 replies
    • 1.8k views

  22. Resolution Categories Index

    By AlexOnTheHill,   
    • 1 reply
    • 620 views

  23. Trigger Human Task based on Fix By Date

    By Alisha,
    • 5 replies
    • 809 views

  24. Request resolution not dependent on active BP tasks

    By AndyGilly,
    • 13 replies
    • 1.7k views

  25. Download template file button not operating correctly

    By Michael Sharp,
    • 2 replies
    • 592 views
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