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Date received, inbox emails ? Is this information logged.

Mark (ESC)

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Basically want to see how long it take us to transfer an email from the inbox into a ticket.

I can see each email as an time of how long it has been sitting in the inbox, is this information (date/time) kept as the email is made into a ticket.

If this is the case, what field is this information stored in.  Had a look but gone a bit snow blind searching.

I can then create a report to see average email to ticket times for each day. 


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