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Anthony Albon

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About Anthony Albon

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  1. Many thanks James, do I need to follow the instructions here to run it? Hornbill Report Runner - Hornbill
  2. Ive got a known issue I published on our employee portal during testing but I cant find a problem or known error that it relates to so I Can unpublish it. Any ideas?
  3. Hi, Getting this error when re-opening a resolved call. Any idea how to resolve? Xmlmc method invocation failed for BPM invocation node '22ddb31d-f2b5-5b85-d411-2af574f69730/flowcode-3a02fecb-b643-48bb-9fef-75c506e94c1e': 0200 apps notifyEmailRequestOwner FlowCode...
  4. @Victor ERROR] Unable to Create User: XXXXX Error: User already exists with account status: active 2021/02/12 09:25:15
  5. @Victor Im trying to import him from LDAP as a user. The import fails and says it cant create him as his username already exists. I can find him in users but did find a contact for him. I assumed it failed due to the contact being there
  6. @Victor ok. The LDAP import is saying his username already exists but I cant find it anywhere in the users list. Any idea how I can track it down?
  7. I have a user who was originally a contact and who had a guest account. He is now an employee and the LDAP import wont import his AD details as he already has a guest account. I cant see any option to delete the guest account. Anyone know how to resolve this? Thanks
  8. Thanks James, OK so when they click ME TOO the only way they know that they are added to the issue is by the me too button being green. Obviously when the issue is resolved we can send an email to all connections letting them know its resolved. I think that might work Regards
  9. Hi, If we have a published known issue and users click the ME TOO button, they dont get any email to say they have been added to the issue. Is this possible?
  10. Thanks Steve, It looks like I need to update guest.app.requests.notification.notificationType.portalUpdate but it is already set to BOTH
  11. When a user updates a call in the employee portal, the analyst gets a notification in Hornbill. How do I change it so that they also get an email to say there is an update to the call? Thanks
  12. Hi James, Yes, its the summary/ description. Is there a different type of form I can use that will retain formatting?
  13. Hi, Our users get an email daily with a list of mails that our gateway has blocked. They normally copy and paste the list of ones they want releasing in an email to us. However in the self service portal if you copy and paste a table from an email the formatting is lost. How can I change the format of the capture so that the table contents are displayed correctly in the capture? Thanks
  14. Ah ok thanks I can see it now. But getting an error when I test. Does that refer to the Keysafe authentication? iBridge Method: /Microsoft/Azure/DevOps/Work Items/Create.m Error: The specified credential identifier could not be found
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