Haroon Posted November 9, 2020 Share Posted November 9, 2020 Hi I hope you are well. We seem to be having an issue with the email that goes out to customers to notify them of a ticket being logged when they email the IT Service Desk mailbox. We seem to be getting the error message below. I have tried creating a new email template and using that which did not resolve the issue. When I go into the ticket itself and restart the last step it then successfully sends the email to notify the customer. Any ideas what the issue could be here or what could be causing this? Many thanks in advance Haroon Link to comment Share on other sites More sharing options...
Nikolaj Posted November 9, 2020 Share Posted November 9, 2020 Hello, same for us. regards Nikolaj Link to comment Share on other sites More sharing options...
Steve Giller Posted November 9, 2020 Share Posted November 9, 2020 We're aware of this issue and are investigating. Any updates will be posted here: Link to comment Share on other sites More sharing options...
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