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Email notifying customer not working


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I hope you are well. 

We seem to be having an issue with the email that goes out to customers to notify them of a ticket being logged when they email the IT Service Desk mailbox. We seem to be getting the error message below.

I have tried creating a new email template and using that which did not resolve the issue. When I go into the ticket itself and restart the last step it then successfully sends the email to notify the customer. 

Any ideas what the issue could be here or what could be causing this? 

Many thanks in advance 


Notify Customer Email Error.PNG

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