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Notifying analysts after a ticket is marked as 'Resolved'

Mark Latham

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My organisation has recently had updates to Resolved tickets that the analysts have missed, due to their current view being only New, Open or On Hold.  We have thought about adding resolved but wondered if there is another way to notify them (or me, the Service Desk Manager) as this would be our preferred solution.

Any help would be appreciated on this, thanks in advance.

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