Mark Latham Posted November 11, 2020 Share Posted November 11, 2020 My organisation has recently had updates to Resolved tickets that the analysts have missed, due to their current view being only New, Open or On Hold. We have thought about adding resolved but wondered if there is another way to notify them (or me, the Service Desk Manager) as this would be our preferred solution. Any help would be appreciated on this, thanks in advance. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now