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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. Round Robin Call Assignment?

    By Josh Bridgens,
    • 8 replies
    • 1.4k views

  2. Advance notice of scheduled HSM updates please?

    By Trevor Tinsley,
    • 12 replies
    • 1.9k views

  3. Showing Connections in the Timeline

    By Lauren,   
    • 2 replies
    • 957 views

  4. Change to category display formatting

    By Dan Munns,
    • 2 replies
    • 772 views

  5. Notification to engineers on ticket assignment

    By Malcolm,
    • 9 replies
    • 1.5k views

  6. Auto logging requests with API 1 2

    By Dan Munns,
    • 30 replies
    • 3.6k views

  7. Department clear down

    By gwynne,
    • 3 replies
    • 1.1k views

  8. Actions after Request Off Hold Query

    By SJEaton,
    • 11 replies
    • 1.5k views

  9. Integration call - Project creation - Set Project Manager?

    By Lyonel,
    • 7 replies
    • 1.2k views

  10. Update request timeline - how to troubleshoot?

    By Lyonel,
    • 3 replies
    • 1k views

  11. How do I automatically raise requests from email

    By James Bartle,
    • 2 replies
    • 991 views

  12. News Feed - content

    By Malcolm,
    • 6 replies
    • 1.4k views

  13. Availability Notification

    By Logan Graham,
    • 3 replies
    • 1.2k views

  14. Service Manager Coming Soon - not working

    By Martyn Houghton,   
    • 1 reply
    • 798 views

  15. Email Templates - Session Variables

    By samwoo,
    • 9 replies
    • 1.6k views

  16. Adjusting column widths?

    By lee mcdermott,
    • 12 replies
    • 1.9k views

  17. Scheduled jobs fail to run

    By AndyHodkinsonPrincesIT,   
    • 7 replies
    • 1.5k views

  18. Build: 1459 - Unable to link assets

    By Ann-MarieHolloway,
    • 4 replies
    • 994 views

  19. Remove Button on Customer Details

    By Lauren,   
    • 5 replies
    • 1k views

  20. Enhancement: Resend authorisation email on reassignment of task

    By Dan Munns,   
    • 7 replies
    • 1.4k views

  21. Approval Task set to expire automatically

    By Joyce,
    • 3 replies
    • 897 views

  22. Transfer custom field data to a linked requests

    By SJEaton,   
    • 11 replies
    • 2.1k views

  23. Lock Emails during process

    By gwynne,
    • 3 replies
    • 1k views

  24. Several translations are missing in our customer portal

    By MikaP,   
    • 6 replies
    • 1.7k views

  25. Subscribers can't see Services

    By Malcolm,
    • 3 replies
    • 935 views
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