Malcolm Posted March 19, 2019 Share Posted March 19, 2019 My IT Team are not receiving email notifications when a ticket is assigned directly to them. I have the application seeting below set to "both" (both email and hornbill notification) guest.app.requests.notification.notificationType.assignmentNotification type to request owner when request is now assigned to an individual The Hornbill notification applies and works as it should. Its just the email notification that doesnt come through. Link to comment Share on other sites More sharing options...
Victor Posted March 19, 2019 Share Posted March 19, 2019 @Malcolm can you confirm you have everything configured as described here: https://wiki.hornbill.com/index.php/Service_Manager_Notification_Settings ? Link to comment Share on other sites More sharing options...
Malcolm Posted March 19, 2019 Author Share Posted March 19, 2019 @Victor yes guest.app.requests.notification.emailDomain and guest.app.requests.notification.emailMailbox have both been configured. Its strange as as far as I can tell all of our other email notifications work. Link to comment Share on other sites More sharing options...
Victor Posted March 19, 2019 Share Posted March 19, 2019 @Malcolm ok. Email templates set? Link to comment Share on other sites More sharing options...
Malcolm Posted March 21, 2019 Author Share Posted March 21, 2019 @Victor - I'm in "Home - Hornbill Service Manager - Application Settings" and neither of those settings are listed. Am I in the correct section? Link to comment Share on other sites More sharing options...
Victor Posted March 21, 2019 Share Posted March 21, 2019 @Malcolm ermmm... yes, you are in the correct section... the wiki information, however, is wrong! So the settings for email template are: guest.app.requests.notification.emailTemplate.analystAssignment - The email template to be used when sending an email analyst assignment notification guest.app.requests.notification.emailTemplate.groupAssignment - The email template to be used when sending an email group assignment notification I'll look into having the wiki updated with the correct information EDIT: wiki updated now. Link to comment Share on other sites More sharing options...
Malcolm Posted March 22, 2019 Author Share Posted March 22, 2019 @Victor thanks for verifying that. And I confirm that as per the Wiki all the correct info is in place with regards to correct templates to use. Still, not being received. Link to comment Share on other sites More sharing options...
Victor Posted March 26, 2019 Share Posted March 26, 2019 @Malcolm - can you PM me so we can look at this please? Link to comment Share on other sites More sharing options...
Malcolm Posted March 27, 2019 Author Share Posted March 27, 2019 On 3/26/2019 at 8:58 AM, Victor said: @Malcolm - can you PM me so we can look at this please? @VictorPortal isnt allowing me to Link to comment Share on other sites More sharing options...
Victor Posted March 27, 2019 Share Posted March 27, 2019 @Malcolm - yeah, my Inbox seems to be always full, now it was at 102% capacity ... don't ask, I have no idea... Anyway, you should be able to PM me now... I would need an API key for the admin account: https://wiki.hornbill.com/index.php/API_keys Link to comment Share on other sites More sharing options...
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