Malcolm Posted March 19, 2019 Posted March 19, 2019 We originially had all Services set for anyone to view (all services completely open for all users/contacts) Due to new customers coming onboard we had a requirement to tidy this up and lock it down a bit. As a result we specifically added the Orgs that needed access to that Service. Not sure if its all but some contacts that are within a subscribed Org are unable to log tickets against the Service unles we revert to "All Contacts" being subscribed
Victor Posted March 19, 2019 Posted March 19, 2019 @Malcolm - do you have any subscription configuration on the catalog items in the affected services?
Malcolm Posted March 19, 2019 Author Posted March 19, 2019 @Victor - none other than assigning orgs to services. It now looks like it might only be affecting one Org so we will do a bit more investigating.
Victor Posted March 19, 2019 Posted March 19, 2019 @Malcolm - ok If you need me to have a look as well, PM me with an API key
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