Malcolm

Interesting. thanks @Steve G I'll look in to this now

Never seen the below error before. Not sure the authentication it refers to. Any assistance, much appreciated as always. 2023/11/17 14:09:30 [MESSAGE] ---- LDAP Import Utility v4.2.7 ---- 2023/11/17 14:09:30 [MESSAGE] Flag - config dq-user-import 2023/11/17 14:09:30 [MESSAGE] Flag - logprefix 2023/11/17 14:09:30 [MESSAGE] Flag - dryrun false 2023/11/17 14:09:30 [MESSAGE] Flag - instanceid 2023/11/17 14:09:30 [MESSAGE] Flag - apitimeout 60 2023/11/17 14:09:30 [MESSAGE] Flag - workers 1 2023/11/17 14:09:30 [MESSAGE] Flag - forcerun false 2023/11/17 14:09:31 [MESSAGE] Current binary is the latest version: 4.2.7 2023/11/17 14:09:31 [ERROR] Error processing authentication details: Decryption of authentication data failed: Key not valid for use in specified state.

When trying to submit a timesheet, the drop down list for categories and sub-categories is blank. This is only affecting one user.

@Keith Stevensonthanks thats sorted it.

@Keith Stevenson oh the sending address. Makes sense, I'll give that a go.

Hi @Keith Stevenson thanks for looking in to this. When you say more than one account with the same email address, i'm not sure what/where this is referenced. Are you able to offer some guidance?

@Gerry @James Ainsworth thanks for that, very useful. There is only one "To" address but I changed the syntax to LIKE anyway, but still not working. Not sure if there is something wrong in my config, though its the same I use for other rules (but my only one using ToAddress). The only other thing that is different is that I have multiple mailboxes, and this particular rule is expected to affect just one of the mailboxes. Do routing rules get applied to all mailboxes, or is there something extra I would need to do? My config below (and attached):

Can anyone assist with the Rule Expression syntax for toAddress I have the following: toAddress='email@domain.com' but the rule doesn't work.

Is it possible to hide the contacts and organisation views from a specific user?

When accessing Request List while logged in as a Direct Login User, we get the following error: FlowCode Exception (com.hornbill.servicemanager/entities/Services/fc_ops/smGetServicesByUser): nodeName: API Call: queryExec; nodeId: c1c534c5-e333-4e34-91f0-174aa08d7dd5; At 210/1: "Uncaught EspMethodCall::invoke: Operation[data::queryExec] Error in SQL query, see log for more details" throw(e); _fc_node_exec_c1c534c5_e333_4e34_91f0_174aa08d7dd5 Close The user is still able to search for requests, but nothing but the error message comes up in the view screen.

@Steve Gthank you for this. But I'm assuming this is a recent change. How are changes such as this communicated to users, as I can't see that I have received anything.

Missing instanceid and api string fields

portal visibility is on for the related services, so not sure why the requests aren't coming up

@James Ainsworth thanks for getting back to me. I'll put them in as attachments

I have a customer that has been granted to access to view all tickets raised by their organisation. However, when logged in to the customer portal there are some tickets that cannot be found by the customer even though they exist, and I can view them. Any insight as to why they can't find these tickets? I have 3 examples, and each one had the status of either closed or cancelled.