Remove Button on Customer Details

[Lauren]

Hi,

Is there a way of making the "Remove" button on the Customer Details form visible to only certain users? We've had a couple of instances whereby analysts have accidentally clicked this button and it has removed the customer's details from the request. 

I am aware that the customer can be added back using the "Change Customer" function, however if we can prevent the customer from being removed altogether that'd be great.

Thanks

Lauren

[Victor]

You can lock or disable that action altogether...

[Lauren]

Thanks - can you confirm how?..

[Victor]

https://wiki.hornbill.com/index.php/Services_Request_Configuration - Request Actions section. Enable or Disable specific actions on requests.

https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow - Requests - Access Control - Lock/Unlock Request Actions

[Lauren]

Hi @Victor

Apologies if I wasn't clear in my original post, but I cannot see any reference to the "Remove" button in either of those articles. I am referring to the button as shown below:

Can we only make this visible to certain staff?

Thanks

Lauren

[Victor]

2 hours ago, Lauren said:

Apologies if I wasn't clear in my original post

It is I who has to apologise, your post was quite clear, it was me who misunderstood your query... the screenshot, however, made it even more clear   

Unfortunately, any analyst who has access to a request will also have access to the option to remove the customer. The access rights to the "Remove" button are embedded in the overall rights and roles to access a request.