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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
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8,524 topics in this forum

  1. Bank Holiday SLA Clocks unwind

    By chriscorcoran,
    • 1 reply
    • 786 views

  2. BPM Human Task - Lifespan based on variable

    By Foley Coker,   
    • 8 replies
    • 1.5k views

  3. Close Request after period of time (depreciated) - Replacement?

    By yelyah.nodrog,
    • 2 replies
    • 908 views

  4. Link Documents to Services

    By Darren Rose,
    • 2 replies
    • 857 views

  5. Widget: Report against a category

    By Shamaila.Yousaf,
    • 4 replies
    • 931 views

  6. Supporting Teams - amending access

    By Ann-MarieHolloway,
    • 2 replies
    • 829 views

  7. Scheduled Requests

    By Jeremy,   
    • 1 reply
    • 1.1k views

  8. 'My Services' portal missing text?

    By Dan Munns,
    • 2 replies
    • 976 views

  9. Email Template screen improvements

    By samwoo,
    • 8 replies
    • 1.4k views

  10. Service Manager requests not showing in users' profile

    By Guest Paul Alexander,
    • 5 replies
    • 1.1k views

  11. Removal from Team

    By Shamaila.Yousaf,
    • 2 replies
    • 826 views

  12. Allow analysts to change visibility of others timeline updates

    By HHH,
    • 2 replies
    • 845 views

  13. First Time Fix

    By dwalby,
    • 6 replies
    • 1.7k views

  14. Update notification via email

    By Rohit Govind,
    • 9 replies
    • 1.5k views

  15. Change of Name = no Hornbill rights

    By Ann-MarieHolloway,
    • 5 replies
    • 1k views

  16. Searching items that appear in the Timeline

    By TomW,   
    • 2 replies
    • 998 views

  17. Authorisation/Approval by email

    By Steven Cotterell,   
    • 1 reply
    • 963 views

  18. An unknown error occurred

    By Shamaila.Yousaf,
    • 3 replies
    • 961 views

  19. Corporate SLA

    By Giuseppe Iannacone,   
    • 6 replies
    • 1.4k views

  20. Is it possible to assign a sub-status based on the outcome of an assessment

    By Ria,
    • 3 replies
    • 978 views

  21. Request Status toolbar missing for custom request list views

    By Lauren,   
    • 1 reply
    • 836 views

  22. Archived Team still showing

    By Kelvin,
    • 10 replies
    • 1.5k views

  23. Mailbox Access from Mobile (Without App)

    By Michael Sharp,
    • 8 replies
    • 1.3k views

  24. Searching in Service Manager

    By Lauren,
    • 8 replies
    • 1.5k views

  25. Invalid Dates

    By chriscorcoran,
    • 5 replies
    • 1k views
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