Lauren Posted March 27, 2019 Share Posted March 27, 2019 Hi Currently, when a connection is added (either as Impacted or Interested), the request timeline is stamped with an entry per connection. Is there a way to turn this off? Some of our requests have a large number of connections, therefore we find this can clog up the timeline. I know that this can be achieved by filtering the timeline, but as we have a large number of Service Manager users I wondered if there was a global setting that I could amend. Thanks Lauren Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 27, 2019 Share Posted March 27, 2019 Hi @Lauren There isn't a setting currently available to turn these off. I will look to see if we can include a setting to disable these. This would however restrict you from seeing who added the connections and when. But when it comes to an audit trail I can see that this may not be important. I will also ask if there is a way that a default selection can be set for the filters. Possibly again, a setting that lets you select which filters are applied on the timeline, while still allowing a user to change them if they wish. Regards, James Link to comment Share on other sites More sharing options...
Lauren Posted March 28, 2019 Author Share Posted March 28, 2019 Thank you @James Ainsworth Link to comment Share on other sites More sharing options...
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