Special character email id's fails in creating Teams chat via Auto Task

[Adith]

Hi Team,

We have an auto task to create MS Team chat with customer and request owner. We now have a scenario where, the customer's email id contains 'apostrophe' and we think probably because of this the teams chat getting failed with below API error. Can you please advise on this ? Has anybody come across similar issue and if yes, what actions were taken.

We tried with other users without any special characters and it works well. If we try directly from Teams to message the user, it works.

 

Regards

Adith