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Found 5 results

  1. Hello, I have a bunch of Customer Portal's translations which I did not found: 1. Problem: Didn’t found any strings were I can translate Service Category contents. 2. Problem: Didn’t found any strings were I can translate “Sub-status” Headline of “My Requests”. 3. Problem: Didn’t found any strings were I can translate “Upload Image” and “Insert Emoji”. 4. Problem: Didn’t found any strings were I can translate Title and Text of announcement. Also “Yes” and “No” strings didn’t found. 5. Problem: Didn’t found any strings were I can translate “Yes” and “No”. 6. Problem: Didn’t found any strings or in Service Portfolio, were I can translate “Available” and “This Service is currently Available”. 7. Problem: Didn’t found any strings or in Progressive Capture, were I can translate “Please provide a value for the above field”. These fields are mandatory. If they leave empty then this text appears. Please see the attachment were are these same questions with pictures. \MikaP Translations not found.docx
  2. When setting up the Contact details for the Customer & Service Portals and a new language is added to the system, the details are not copied across. Consequently, each one has to be changed from the Hornbill defaults to ours. The only way to do this is: Login as English (British). Set up the details on Home > System > Manage Portals > Customise Customer Portal & Customise Service Portal. Change my language to the next one in the list. Log out Log back in again (in a language that I might not be able to read natively) Repeat steps 2 to 5 for the next 15 languages. This is tedious & time consuming in the extreme. Fortunately, we spotted this before it went live to our Customers but it could have been very embarrassing. It's not what we would have expected since there are no Language options on the configuration page. It needs to have the same options as FAQs where the language can be selected & updated individually. Or at very least, a warning where multiple languages are involved.
  3. Hi, I tried to change translation to one service, but it seems not working at the moment. Also another user were doing global translations at the same time and it crashes after 3200 translations were done. Best Regards, @MikaP
  4. A possible bug in custom forms in Progressive Capture. Steps to reproduce: 1. Add a custom form to Progressive Capture that has a field of type label. 2. Add a default value in English. 3. Switch to another language and enter translation of default value. 4. Switch back to English Expected behavior: English text is shown. Actual behavior: Home made translation is shown. If I then add English again and switch over to the translated language the last entered text remains despite language. 1. English text 2. Swedish translation 3. Back to English after editing text
  5. Hi Please can someone let me know what wildcard I should use when trying to find fields that I know contain a certain word (for example 'building')? I've attached a file showing the screen I'm referring to. I've tried % and * to no avail. I've tried finding this out using the forum but it's not clear (to me) and I've also read that you can't search for the start of words using a wildcard - is this true? Thanks, Trish Forum - Wildcard Query.docx
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