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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. 2 Stage closure process working as expected?

    By Adrian Simpkins,
    • 5 replies
    • 1.1k views

  2. Unable to search for tickets 1 2

    By Ann-MarieHolloway,
    • 35 replies
    • 4.1k views

  3. Snippet Administration within Profile

    By mojahidm,
    • 3 replies
    • 1k views

  4. Emails truncated in timeline

    By HHH,
    • 2 replies
    • 804 views

  5. Lifespan Report

    By Gemma Morrison,   
    • 3 replies
    • 1k views

  6. Searching for tasks assigned to specific user

    By TomW,   
    • 2 replies
    • 898 views

  7. You can not assign a role....

    By Shamaila.Yousaf,
    • 4 replies
    • 938 views

  8. You do not have the rights to access the table: h_sys_tasks

    By Shamaila.Yousaf,
    • 7 replies
    • 1.2k views

  9. Services - How to link them to incidents

    By Ann-MarieHolloway,
    • 2 replies
    • 923 views

  10. Instance currently offline??

    By Josh Bridgens,
    • 6 replies
    • 1.1k views

  11. Report against outcomes of activities

    By Shamaila.Yousaf,
    • 6 replies
    • 1.2k views

  12. Trigger an email the moment a Service Level changes based on Priority

    By samwoo,
    • 6 replies
    • 1.2k views

  13. Using routing rules for raising requests towards a specific CI

    By HHH,
    • 2 replies
    • 816 views

  14. Suggestion: What if an entire site is down?

    By Josh Bridgens,
    • 2 replies
    • 815 views

  15. Email Notifications not working properly

    By Tina.Lapere,
    • 3 replies
    • 889 views

  16. Request List Columns

    By Lauren,   
    • 4 replies
    • 1.6k views

  17. Could not connect to server Error in Service Manager

    By davidrb84,
    • 12 replies
    • 1.8k views

  18. Asset Management Reporting

    By Joyce,
    • 2 replies
    • 1k views

  19. Email notifications when new ticket is logged

    By David Longley,
    • 2 replies
    • 850 views

  20. Manually mark request for follow up

    By Guest Paul Alexander,
    • 2 replies
    • 844 views

  21. Trying to run a measure and exclude all teams starting with EPR

    By yelyah.nodrog,
    • 1 reply
    • 737 views

  22. Feature or work around for Member "is not" in custom views

    By yelyah.nodrog,   
    • 3 replies
    • 1.1k views

  23. Service Manager Reports - Email?

    By Jack_Podmore,
    • 1 reply
    • 757 views

  24. How to locate an Orphaned/missing request

    By Adrian Simpkins,
    • 8 replies
    • 1.2k views

  25. Dashboard: Do not have permission to view

    By Shamaila.Yousaf,
    • 1 reply
    • 861 views
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