Lock Emails during process

[gwynne]

Hello

I did flag this a while back and wondered if there was any work going on to lock Emails or even have some sort of notify/colour change that indicates it is being looked at  while people are processing them so duplicates don't occur?

 

Regards

 

Gareth

[James Ainsworth]

Hi Gareth,

This change is still in our backlog but it hasn't yet be scheduled for development.   I will keep you posted if I see any progress with this.

Regards, 

James

[Martyn Houghton]

Gareth/James

There is an issue we have raised via support that the Email inbox does not trigger an update to all sessions viewing the inbox when one user makes a change in the inbox. The only thing that triggers all sessions viewing a the mailbox to update is new email coming in. Even if you have the mailbox refresh set for a very short period of time, it will not cause a refresh unless there is new mail delivered.

@James Ainsworth the Hornbill incident reference is  IN00141912

Cheers

Martyn

[HHH]

+1, just got contacted by our analysts that raised 2 requests from same ticket.