gwynne Posted July 19, 2016 Share Posted July 19, 2016 Hello I did flag this a while back and wondered if there was any work going on to lock Emails or even have some sort of notify/colour change that indicates it is being looked at while people are processing them so duplicates don't occur? Regards Gareth Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 20, 2016 Share Posted July 20, 2016 Hi Gareth, This change is still in our backlog but it hasn't yet be scheduled for development. I will keep you posted if I see any progress with this. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 25, 2016 Share Posted July 25, 2016 Gareth/James There is an issue we have raised via support that the Email inbox does not trigger an update to all sessions viewing the inbox when one user makes a change in the inbox. The only thing that triggers all sessions viewing a the mailbox to update is new email coming in. Even if you have the mailbox refresh set for a very short period of time, it will not cause a refresh unless there is new mail delivered. @James Ainsworth the Hornbill incident reference is IN00141912 Cheers Martyn Link to comment Share on other sites More sharing options...
HHH Posted March 20, 2019 Share Posted March 20, 2019 +1, just got contacted by our analysts that raised 2 requests from same ticket. Link to comment Share on other sites More sharing options...
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