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Gerry last won the day on January 6

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About Gerry

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  • Birthday 03/19/1966

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  1. @Aaron Carter Not currently, I can tell you that it is substantially implemented already but still needs work around the parallel processing. You should not have to do anything, its been designed to work with existing BPM's without you having to make any changes. What it brings to the table is mostly a big maturity step-change. * A clean design based on the last 5 years of evolution. * Significant performance improvements * Better enablement for our application developers * Improvements in the way the BPM engine handles parallel processes and asynchronous behaviour. * Vastly
  2. @Aaron Carter Thanks for your post. There is a stream of work where we are looking at a re-work of the current BPM engine, and some work around parallel processing is happening. I am not sure about this particular use case, although from memory I think there is something in the design of the current implementation that makes this a limitation. I expect BPM 2.0 (which is the very imaginative internal name for this work) will address this. For now though, its a bit of a limitiation Gerry
  3. @Michael Sharp I could be wrong here, but I am sure the login pages are fully translatable so really, you can customise the buttons to anything you like. Gerry
  4. @Chris Winship Hi Chris, As I read your requirement, from what I can read, I think you are wanting to use Tasks as small tickets. In other words, you want the ability to open a task, update the task (notes) by which I think you mean like the timeline on the request but just for that individual task and ultimately complete that task? We do get asked to add "ticket-like" functionality to tasks but we see tasks as "a human task" and a task as an instruction to complete a specific task. If more interaction that that is required, then we would see tickets (like incidents, problems et
  5. @Kelvin Thanks, have PM'd you Gerry
  6. @Paul Alexander Thanks for the note, and Happy New Year to you and yours also. Hope you and the team have had a great Christmas. Yes ITOM is out of Technical Preview and is in Early Adopter stag. I will PM you an EA pricing matrix and we can perhaps have a chat. Gerry
  7. @samwoo Ok I see what you are asking for I think. Let me first clarify, all content in Hornbill is considered "secure content" that is, there are access mechanisms to control access to documents, images and other content, and access is generally bound to a user session. In other words, there is no default or public access to almost any content, at the point you access a document, for example when you are viewing a list of documents being presented to you in Document Manager, at the point of you clicking the link to view/download the system will verify that you have access through whicheve
  8. @samwoo Thanks for the clarifications. For static content like documents, XLS and general text documents, Document Manager does this reasonably well already, it allows you to maintain versions, organise with tags and provide descriptions etc... FAQ's also let you include static images, and a link to media such as Youtube or Vimeo video content. With regards to *storing video* the storage is really only a small part of the equation, you also need to deal with streaming, and that means you have to deal with encoding/transcoding when you upload video to put it into a streamable for
  9. Hi @samwoo As its now possible to share documents from Document Manager, what are the nature of the images? Are these images you want to include in FAQ's? I ask because its also possible to add images to FAQ's so with these two things, can this meet your need? Gerry
  10. @AndyGilly I am late to the table here with a response, but just to round this out, you probably are aware that this has now been implemented and is Live as of a couple of weeks ago. Please post back if you have seen it/tried it/like it (or maybe not) Gerry
  11. I *think* (but I am not 100 sure) there is a way in a custom expression to reference a specific task outcome using the Node ID. I would need to get someone who knows how to do this for sure to confirm, but I am sure that in the execution context we keep task outcomes against their specific Node ID. Its just knowing how to reference the outcomes (or even knowing of that task has been invoked and completed yet, for example the flow might not have got there in the process yet, then you inadvertently try to reference it by its ID, and it will error, most likely in a way that we could not handle ve
  12. Hello Adnan, I expect these particular users are Hornbill users (i.e. not basic users), so for them they probably have their default view set to the News Feed, which you can do from the user profile dropdown menu at the top right of the screen Gerry
  13. Thanks everyone, it seems the fix is confirmed. Once again, my sincerest apologies for the inconvenience caused, I am glad we finally got to the bottom of the issue. Thank you all for your patience and support. Gerry
  14. All, As a wrap up to this, here is the best I can do to explain the problem and give you some form of RCA. So part of the solution to the improvements we have made to SSO was to maintain backwards compatibility with customers existing SSO profiles. In order to achieve this what we were doing was setting a cookie client-side and then using the PHP endpoint to essentially do a re-direct. For reasons we still do not understand, for some users, and for no obvious reason we can find, the browser would sometimes *not send* the cookie to the PHP endpoint even though it had all the right securi
  15. @matthew.payne Thanks for the confirmation, thats good to know. Hopefully this is now also working for everyone else too Gerry
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