Dan Munns Posted October 28, 2019 Posted October 28, 2019 Hi, A number of teams have been asking about the assignment node in PC showing all teams in the list. As far as I was aware this would only show teams that had task assignment turned on? Is this correct or am I wrong in thinking that? Thanks, Dan
Steve Giller Posted October 28, 2019 Posted October 28, 2019 Hi @Dan Munns The Task Assignment option is for assigning Tasks (or Activities if you prefer) The assignment options in the Progressive Capture will display all teams that support the relevant Service. By default this is all teams.
Dan Munns Posted October 28, 2019 Author Posted October 28, 2019 @Steve Giller this is on a ticket type with a set supporting teams list. There are maybe 12 teams on the supporting teams list but in the PC it shows all teams.
James Ainsworth Posted October 28, 2019 Posted October 28, 2019 Hi Dan, Does your assignment node in Progressive Capture come before the Services Form? The list of teams on the Assignment Form will vary depending on what comes before it.
Dan Munns Posted October 29, 2019 Author Posted October 29, 2019 @James Ainsworth thanks this fixed it. Needed to put a service details node in. Thanks again.
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