defect Ticket stuck in failed state

[Dan Munns]

Hi, 

We are using the API to log a request and it seems to have come up with an error I have not seen before (rare since I seem to have caused most of them before):

The tickets are marked 'In Progress' on the BPM management view, hovering over the request in the request list shows the correct information and for all intents and purposes the ticket seems to be fine.

Apart from I cant open it. The ticket fails to render at all, just presenting the error and nothing else. I cant even select the tickets from the request view to cancel them.

So....erm....help please?

[Victor]

Search your feelings @Dan Munns ....


Alternatively: https://www.hornbill.com/support

[Dan Munns]

Ticket raised. I was hoping it was a 'this is missing' fix to be honest but we have used the same API call to log requests before with no issues. 

The only difference here is we are putting urls in the description. 

[Victor]

1 minute ago, Dan Munns said:

'this is missing'

Might be... but until we have a look at a request, process configuration, etc... no idea

10 minutes ago, Dan Munns said:

I was hoping it was

Rebellions are built entirely on hope. At Hornbill we only deal in absolutes  

[Dan Munns]

Well one thing is absolute. It don't work  

[Victor]

Following our investigation, it appears the error occurs on requests that do not have a value for status (meaning a value for status in the requests table). We have asked our dev team to look into this.