Stuart Torres-Catmur Posted May 11, 2018 Share Posted May 11, 2018 Hi My colleague user FCoker needs to be able to reassign activities on requests where the owner changes and the associated activity needs to be manually reassigned to another support team member. I've compared permissions with user ASharpe01 who can reassign activities and can't see any roles he has that if given to FCoker would enable activity reassignment. Please could you advise what standard roles include this permission. Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted May 11, 2018 Author Share Posted May 11, 2018 please see attached list of roles for both user accounts mentioned Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 11, 2018 Share Posted May 11, 2018 @Stuart Torres-Catmur Do any of your roles have the specific System Manager Application right of 'Advanced Request Task Completer'? Cheers Martyn Link to comment Share on other sites More sharing options...
dwalby Posted June 7, 2018 Share Posted June 7, 2018 @Martyn Houghton - Where is the Advanced Request Task Completer role? I can't find it I presuming this allows analysts other than the owner of the activity to complete it? Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 7, 2018 Share Posted June 7, 2018 @dwalby It is an 'Application Rights' option, so go to the role your users are assigned too and then on the Application Rights tab, ensure the top most Application field is set to Honrbill Service Manager. You should then be able to add the 'Advanced Request Task Completer' permissions to your role. Note you cannot update the default roles, so you will need to create your own role by copying the default one, if you have not already done this. Cheers Martyn Link to comment Share on other sites More sharing options...
dwalby Posted June 12, 2018 Share Posted June 12, 2018 @Martyn Houghton I still need to look into this. I don't suppose you know how to automatically re-assign tasks to the new owner when the owner changes? Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted June 12, 2018 Author Share Posted June 12, 2018 @Martyn Houghton My user has both the following roles. Home>Hornbill Service Manager>Roles>Incident Management Full Access Home>Hornbill Service Manager>Roles>Service Request Full Access Just to be clear, he doesn't want to complete someone else's activities. He wants to be able to reassign the activity from one team member to another team member for them to complete. Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted June 12, 2018 Author Share Posted June 12, 2018 @Martyn Houghton Further detail: The Edit Task button is available if the person is the request owner. This is no good if the request owner is on long term sick leave or has left the team. Another member of staff needs to be able to reassign the task from that person to another person. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 13, 2018 Share Posted June 13, 2018 @Stuart Torres-Catmur That's a slightly different permission. I now one of the manager/admin roles has the ability to do that, as my user in our system can edit task ownership. I have a look to see if I can locate the specific application right. Cheers Martyn Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted July 16, 2018 Author Share Posted July 16, 2018 @Martyn Houghton Any joy finding what permission allows this? Link to comment Share on other sites More sharing options...
AndyHill Posted October 28, 2019 Share Posted October 28, 2019 Did anyone ever find the permissions in question? Link to comment Share on other sites More sharing options...
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