Jump to content

Avoid Update on closed requests


Giuseppe Iannacone
 Share

Recommended Posts

Hi @Giuseppe Iannacone

Yes you will want to use the BPM lock action to prevent use of the update and email tabs on the request view.

If you want to prevent updates from inbound autoresponder emails you can choose to enable these application settings for Incidents and Service Requests

app.email.routing.rules.allowClosedCallUpdates.IN

 

app.email.routing.rules.allowClosedCallUpdates.SR

Regards,

Dave.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...