Avoid Update on closed requests

[Giuseppe Iannacone]

I remember there's a way to prevent the update of closed requests (both via email and update action), but i don't remember if has to be done via BPM (lock action) or it has to be done via a system setting.
Can someone help me?

[David Hall]

Hi @Giuseppe Iannacone

Yes you will want to use the BPM lock action to prevent use of the update and email tabs on the request view.

If you want to prevent updates from inbound autoresponder emails you can choose to enable these application settings for Incidents and Service Requests

app.email.routing.rules.allowClosedCallUpdates.IN   app.email.routing.rules.allowClosedCallUpdates.SR

Regards,

Dave.

[Giuseppe Iannacone]

@David Hall thank you for the reply is there a setting for the update action (similar to the email routing settings?) or the lock action is the only option available?

[David Hall]

@Giuseppe Iannacone

If you want to prevent updates via the request actions then the lock action is the only way to do that, there is no system setting for that.

Regards,

Dave

[Giuseppe Iannacone]

@David Hall Thank You