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Paul Welby

Hornbill Users
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About Paul Welby

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  1. It seems to be an intermittent issue but only came about this week, I am presuming after the latest update but this could be coincidental? Sometimes the asset appears and you can add it but then disappears when the call is re-assigned.
  2. We have had reported issues of the asset numbers not showing or when input being removed? Is this connected to the release last night as it was working ok the day before....
  3. @Daniel DekelI might be doing something silly here but I cannot get the 'Company Home' to change, I have changed the home screen to the 'City of York Home' but when I go to another page I still see Company Home....what am I doing wrong?City of York Council Home' but when I go on another screen I still get Company Home at the top? What am I doing wrong?
  4. I am trying make a change to the 'company home' as well but cannot see 'user.view.page.home ? is this in portal translations.... Any help is appreciated
  5. Hello, We are currently configuring the new Employee Portal. Just a couple of questions, will the support cut off date definitely be the 31st December and also is there a way of changing the 'Company Home' wording hyperlink ? as below.
  6. Hello Might be a daft question but I presume all emails sent within Hornbill are stored somewhere? Can anyone point me in the direction of where and if they are stored in HB, is there a way to archive and free up space.... Many thanks in advance for any advice.
  7. Thank you for explaining in more detail @Victor So, is there a way of us getting the heads up any earlier so that I can relay the changes to other colleagues?
  8. Since the automated updates have been implemented, we do not get any communication prior to these going live. Do other sites receive any emails to that effect? We only know when an update has been put in by looking at announcements within the Hornbill Community forum but this is after it has gone live.
  9. Hi, Is it correct that we see the SSO screen every time that we log on to Hornbill? I expected this to be a one off task and then the system would recognise that you have already signed on previously? I am presuming that this is the same for everyone? Thanks
  10. @VictorThanks, yes I can confirm that I can download reports using Edge.
  11. @Steve GillerYes, our Hornbill has been packaged for IE and this is still an issue. Thanks
  12. We received the below email from Hornbill at the beginning of August. The change was implemented that day, since we have made this change, we have had issues with users not being able to see their own calls on the self service portal. also, if a call is set up on a customers behalf by our first line service desk, again, the customer is unable to see the call. Has anyone else had this problem and are Hornbill aware? This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.
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