Martyn Houghton Posted October 31, 2019 Share Posted October 31, 2019 Thought latest Service Manager builds have include fixes to the Request List Service Level Target (SLT) indicators, there are still requests which are displaying incorrectly. For example we have a case logged, response timer marked and put on hold within 7 minutes of it being logged, significantly within both the Response and Resolution service level targets, however this is showing as Red on the request list SLT column. SLT calculation does not appear to be taking into account if the request is on hold and was put on hold prior to the current calculated fix by target which was set when request was calculated and obliviously will not updated until the request comes off hold. Can this be looked at please. Cheers Martyn Link to comment Share on other sites More sharing options...
David Hall Posted October 31, 2019 Share Posted October 31, 2019 Hi @Martyn Houghton Thanks for the post. I'll get a problem raised to look at this. Kind Regards Dave Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 31, 2019 Author Share Posted October 31, 2019 @David Hall Thanks for the quick response. Let me know if you need anymore information. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
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