Alberto M Posted October 28, 2019 Share Posted October 28, 2019 Hi all. While exporting the requests list, when choosing the SLA indicators "Within Response Time" and "Within Resolve Time", which should contain true or false, are being exported as blank. In the past, when exporting these fields, I got 0 or 1. Are you getting the same? What could be causing this? Thanks and regards, Alberto Link to comment Share on other sites More sharing options...
David Hall Posted October 28, 2019 Share Posted October 28, 2019 Hi @Alberto M Thanks for the post. I'm seeing the same thing locally when I tried. I'll raise a problem record for the development team and we'll investigate further. Kind Regards, Dave. 1 Link to comment Share on other sites More sharing options...
David Hall Posted October 29, 2019 Share Posted October 29, 2019 Hi @Alberto M Just to follow up on this, we've identified the issue and we are now working on releasing an update of service manager to fix the issue. Kind Regards, Dave. 1 Link to comment Share on other sites More sharing options...
David Hall Posted October 30, 2019 Share Posted October 30, 2019 @Alberto M Just letting you know that a new service manager update has been made available just now which will correct the issues with exporting the fix and response fields. Kind Regards, Dave. 1 Link to comment Share on other sites More sharing options...
Alberto M Posted October 31, 2019 Author Share Posted October 31, 2019 Thanks, @David Hall 1 Link to comment Share on other sites More sharing options...
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