Guest Paul Alexander Posted July 24, 2019 Share Posted July 24, 2019 Is there a way to change what information is being shown in the Info Panel on requests please? Ours currently shows the 'assigned to' person twice (Presumably once with First Name Last Name, followed by the Handle field). We don't need the 'handle' field ... thanks Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted July 25, 2019 Share Posted July 25, 2019 Anyone please? Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 25, 2019 Share Posted July 25, 2019 Hi Paul, We do have a change in our backlog that would allow you to set what information would be displayed within the Information panel. Not sure if that includes selecting the format of the name, but I can see if that can be added to the criteria of the change. This change isn't scheduled for development as of yet. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted July 26, 2019 Share Posted July 26, 2019 Thanks @James Ainsworth I'll keep my eyes peeled for the change.....thanks Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 29, 2019 Share Posted October 29, 2019 Hi Paul. We have added a setting that will allow you to change the format of the owner's name within the Information panel on a request. The setting is... app.request.informationPane.ownerDisplayOptions This setting can be found in administration under ''Applications>Hornbill Service Manager>Settings Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted October 29, 2019 Share Posted October 29, 2019 Thanks @James Ainsworth that's perfect. Link to comment Share on other sites More sharing options...
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