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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. Incident Assignee Role, assinging all Incident Assignee users a task in my activities

    By Adam Toms,   
    • 2 replies
    • 874 views

  2. Linked Calls

    By AndyHill,   
    • 3 replies
    • 1k views

  3. Shared Default View

    By 7oaks,
    • 2 replies
    • 679 views

  4. Suspend BPM - Wait for category

    By Dan Munns,   
    • 8 replies
    • 1.9k views

  5. Request categories should be set from the Action bar

    By mojahidm,
    • 4 replies
    • 1.1k views

  6. Category Selection

    By Michael Sharp,
    • 3 replies
    • 933 views

  7. Updating the category when logged via portal

    By Guest,   
    • 8 replies
    • 1.9k views

  8. Auto assign (Round Robin) on ticket creation via email

    By Lee Jones,
    • 3 replies
    • 1.3k views

  9. Replying to Emails

    By Jeremy,   
    • 6 replies
    • 1.2k views

  10. Reporting on customer updates

    By Lauren,
    • 0 replies
    • 641 views

  11. Viewing the detail behind System Updates

    By Frank Reay,
    • 3 replies
    • 766 views

  12. Delays on outgoing emails

    By Adrian Simpkins,
    • 2 replies
    • 707 views

  13. Display the Scheduled Start date on Email Templates for Changes

    By Sean Teehan,
    • 7 replies
    • 1.1k views

  14. Add description when linking to Problems

    By Alisha,   
    • 2 replies
    • 747 views

  15. Raise New button errors out

    By James Gallally,
    • 4 replies
    • 836 views

  16. Reauthentication failing on browser session

    By Adrian Simpkins,
    • 4 replies
    • 887 views

  17. Activity Templates

    By Lauren,
    • 3 replies
    • 822 views

  18. Find owner of shared view

    By HHH,
    • 3 replies
    • 1.1k views

  19. Changing our SLA timings - does this affect existing requests?

    By Adrian Simpkins,
    • 7 replies
    • 1.3k views

  20. New custom data fields 31-40

    By Adrian Simpkins,
    • 6 replies
    • 1.1k views

  21. Custom role for allowing Analysts to view emails

    By Adrian Simpkins,
    • 8 replies
    • 1.2k views

  22. Report Failed

    By jhiggins,
    • 1 reply
    • 682 views

  23. Error - Unable to send emails out from Hornbill

    By stuartmclennan,
    • 5 replies
    • 1.3k views

  24. Category not showing in ticket

    By John C,
    • 3 replies
    • 855 views

  25. Resolution Visibility

    By chriscorcoran,
    • 2 replies
    • 892 views
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