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Showing results for tags 'linked calls'.
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Hi All, Am I losing my marbles, or am I missing a way to automatically link calls to a Problem, or change through the BPM?? I know we can update linked calls, however I have a Catalogue that when used needs to automatically link the call to a Problem we have logged.... Josh
I am trying create a report to show incidents that are linked to a change request. I know that you can link incidents and requests using 'Linked Services' within an incident, but I can't figure out how to show these links when generating a report. I have tried banging my head on the desk but this doesn't work either! Please could you offer me some advice? Thanks
Hi, Where can I find out the number of users that have clicked the 'Me Too' button on the portal and the number of linked calls for a problem? I'd like to be able to report on it for our monthly reports and also display in a list of open problems in a dashboard Thanks, Pete