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Showing results for tags 'linked calls'.
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If we are seeing a common issue within the company we normally raise a problem or known error and associate all the relevant calls that have been logged to them. When we close that problem or known error is there a way for users of all the calls that have been associated to be emailed the resolution? Not sure if this in existence, if not it would be very useful as did exist in Support Works.
Hi All, Am I losing my marbles, or am I missing a way to automatically link calls to a Problem, or change through the BPM?? I know we can update linked calls, however I have a Catalogue that when used needs to automatically link the call to a Problem we have logged.... Josh
I am trying create a report to show incidents that are linked to a change request. I know that you can link incidents and requests using 'Linked Services' within an incident, but I can't figure out how to show these links when generating a report. I have tried banging my head on the desk but this doesn't work either! Please could you offer me some advice? Thanks
Hi, Where can I find out the number of users that have clicked the 'Me Too' button on the portal and the number of linked calls for a problem? I'd like to be able to report on it for our monthly reports and also display in a list of open problems in a dashboard Thanks, Pete