John C

@James Ainsworth tried that James and it's still visible to users, do I need to untick any of the checked boxes no?

@James Ainsworth that option sounds perfect however I entered a user not myself to the field above and I can still access it to log a ticket!? Does replication/sync take long or is instant?

@Victor thank you for getting back to me. Just turning off the below will work too?

@Victor morning everyone, what's the best process to disable the function for users to log tickets but keep service manager itself LIVE so we can continue to work on open tickets while testing the portal etc? I was thinking of temporarily disabling the below option? Thanks as always

@Gerry thank you, yes, was on hols until today...

@Victor thank you.. re the expert services, do I just send a mail to customer.success@hornbill.com? (how long roughly to implement?) Thanks

@Victor OK - thanks...no way of doing a bulk update using a csv import via Hornbill or anything no?

@Victor OK...so is there a default password for each account or how can I find out what my own password is for example? Like I mentioned, surely I do not have to manually set each password going forward in order to use direct login?

@Victor We currently are using SSO, but we will need to move to direct login shortly as their AD accounts will be disabled so they won't be able to access via SSO When I and three others attempt to login via direct, we get the below message, meaning our password is incorrect? I would of thought the password would be the same as their network logon with the LDAP sync etc? I hope I am making sense. I don't want to have to go into 800+ users accounts in Hornbill to reset their password individually.... Thanks

@Victor it's OK, I logged in with admin account and unsuspended myself. Do you know why the passwords for users are not working?

@Victor now I am locked out of the service, can you unlock my account please? Guess I tries the password issue too many times

@Martyn Houghton your right, that does work, I disabled it for 10 seconds and it prompts for direct login only. However nobody's password seems to work which is strange!? Any idea why passwords are not working @Victor I thought the password would be the users network login as it has been replicating with Azure all along (with SS0 enabled) Thanks

@Martyn Houghton OK - Thank you....can't really test now

@Martyn Houghton morning, perhaps can you help me? I am looking for the option to "enforce" users to use Hornbill direct login as oppose so SSO, I enabled the option below but the users are still given the option to sign on via SSO too. Can you point me in the right direction please? Thanks

@Victor @Gerry morning guys, quick question if you don't mind please... If I set the below to Hornbill Direct Login, they are still prompted for single sign on on the login page. Where is the setting to enable direct login from login screen without being prompted for single sign on option too? Thanks