Raise New button errors out

[James Gallally]

Hello,

I must have done something (for the life of me I can't remember what) so that when I click "Raise New"  (or select from the drop down "Incident" etc) in  Hornbill Service Manager I get the following error : and nothing else on the page.

When I log in as the system admin account I am able to raise tickets and basic users are able to log calls through the appropriate service portfolios/catalogue items so I haven't broken things completely. My account has the following roles:

Board BPM Access, Self Service User, Advanced Reporting Admin, Asset Management Admin, Collaboration Role, mailbox, Services Manager, Incident Management FullAccess, Admin Role, Service Desk Admin

Any ideas?

Thanks

 

[James Ainsworth]

Hi James,

The vm.backButton looks more like something we do in the backend for providing translation strings.  I've seen this before when a page doesn't completely load. In my case it was because of a network connection issue.  Maybe start with just making sure that your browser cache is cleared and see if it persists.  

[James Gallally]

Thanks for the suggestion James. I've tried 3 different browsers (private and normal modes on each) on 2 different computers with 2 different user accounts and I still get the same error on all.

Thanks

[James Gallally]

Looks like it just needed a rest - 16 hours later with no changes made it has started working again.

Thanks

[James Ainsworth]

That's great to know that it is working for you again.  Thanks for the update.