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mojahidm

Hornbill Users
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mojahidm last won the day on March 15 2018

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About mojahidm

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  1. Hi, Currently, when a user raises a ticket and the option of Date and Time is given, the Progressive Capture Form has the option of choosing a particular Calendar (such as Sweden Calendar). However, I could not find an option to limit the hours so that only working hours are displayed The request above is for selecting a date and time for when a customer goes live with their system Due to the nature of the request, this is giving the user a mistaken impression that the time can be set for out of hours Is this something that can currently be done by the syst
  2. Thanks @Victor There would still be contacts that need to raise the CIs... so for instance, out of 50, 10 contacts would need to be able to raise the tickets and 40 we would no longer want them to raise tickets...
  3. Hi @Victor Just to give an example of the scenario we have... We have an old service and our customers are gradually moving to the new service We want to make it so that the customers that have moved to the new service can no longer raise tickets for the old Service However, if we unsubscribe the customer from the old service, they can no longer view the tickets that were associated to it With regards to the above... letting them see the Service, but not raise new requests against it... how would you go about implementing this? Kind regards,
  4. Or would it be feasible to move a Contact's tickets from one Service to another?
  5. Hi Team, Currently, Contacts are unable to see their tickets if they are no longer Subscribed to a Service Although they should not be able to raise new tickets against the Service that they have been unsubscribed from and not be able to see the Service in the Customer Portal, we did need them to be able to see the old tickets, especially the tickets are are still open Is this something that you may be able to assist with? Or any ideas on how to achieve? Kind regards, Mojahid
  6. Hi Team, any update on this one? Just going through some of my old tickets Kind regards, Mojahid
  7. Thank you - Was exactly what I was looking for!!!
  8. Thank you @Martyn Houghton I just figured it out while watching the Hornbill 'Auto Tasks' video :-D <Insert doh!!! emoticon>
  9. Is it possible to remove Impacted and Interested Contacts for scenarios where they have been added in error? Kind regards, Mojahid
  10. Hi, Is there a way of making it so that a ticket from a different Organisation/Site can be made viewable to multiple Contacts if they are added as Impacted or Interested or if their ticket is linked? For instance, a high priority issue occurs. Tickets are raised for each Organisation that is affected and then a Master Ticket is raised under our Organisation. The idea is that tickets would be linked to this Master (Or Contacts added as Impacted) and then updates and resolutions can be carried out easily. If a Customer wanted to view the Master Ticket in the future, would it be possibl
  11. https://community.hornbill.com/topic/18324-to-be-able-to-view-the-catalog-items-a-contact-is-subscribed-to/
  12. Currently we have certain Contacts subscribed to certain Catalog Items Would it be possible to have an easy way to be able to identify what CI a particular Contact is subscribed to? For instance, in the below image: for it to be possible to click on the Service and then see the CIs that they can view? Or maybe even another section called: Mojahid SLA's Catalog Items NB: Mojahid SLA's is the contact Kind regards, Mojahid
  13. @Deen Found the option of tagging as an enhancement :-) Thank you
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