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mojahidm

Hornbill Users
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mojahidm last won the day on March 15 2018

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About mojahidm

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  1. Thank you - Was exactly what I was looking for!!!
  2. Thank you @Martyn Houghton I just figured it out while watching the Hornbill 'Auto Tasks' video :-D <Insert doh!!! emoticon>
  3. Is it possible to remove Impacted and Interested Contacts for scenarios where they have been added in error? Kind regards, Mojahid
  4. Hi, Is there a way of making it so that a ticket from a different Organisation/Site can be made viewable to multiple Contacts if they are added as Impacted or Interested or if their ticket is linked? For instance, a high priority issue occurs. Tickets are raised for each Organisation that is affected and then a Master Ticket is raised under our Organisation. The idea is that tickets would be linked to this Master (Or Contacts added as Impacted) and then updates and resolutions can be carried out easily. If a Customer wanted to view the Master Ticket in the future, would it be possibl
  5. https://community.hornbill.com/topic/18324-to-be-able-to-view-the-catalog-items-a-contact-is-subscribed-to/
  6. Currently we have certain Contacts subscribed to certain Catalog Items Would it be possible to have an easy way to be able to identify what CI a particular Contact is subscribed to? For instance, in the below image: for it to be possible to click on the Service and then see the CIs that they can view? Or maybe even another section called: Mojahid SLA's Catalog Items NB: Mojahid SLA's is the contact Kind regards, Mojahid
  7. @Deen Found the option of tagging as an enhancement :-) Thank you
  8. Hi, Did you have a chance to look at the above...? UK also have this query. The reason for it is to notify all subscribers at the same time that there is a major outage. This would help significantly on reducing the number of incoming calls and thereby allowing us to focus on a resolution Kind regards, Mojahid
  9. Thanks @Deen How does it go down the enhancement route? Is there anything specific I need to do?
  10. Currently we have certain Contacts subscribed to certain Catalog Items Would it be possible to have an easy way to be able to identify what CI a particular Contact is subscribed to? For instance, in the below image: for it to be possible to click on the Service and then see the CIs that they can view? Or maybe even another section called: Mojahid SLA's Catalog Items Kind regards, Mojahid
  11. Hi @James Ainsworth Would you be able to confirm the location of the banner? Would it be here: Or located elsewhere...? Did you have a mockup? Kind regards, Mojahid
  12. Hi, Would it be possible to make the custom fields visible on the Customer Portal? Ideally, we would want this to be configurable For instance, if we wanted 'Custom A' to be visible, but 'Custom D' not to be visible
  13. Hi I've got a ticket where 'Custom D' is being used as the 'Internal Ref'. I've entered the value: ITEST-123 But when I search in the Requests Search Bar: The ticket with the 'Internal Ref.' is not returned in the search list Nor is it returned in the Quick Filter However, when using the advanced filter, the ticket is returned: The main thing that we're after is making it so that the Internal Ref (Custom D) field can be searchable
  14. Thank you @Steve Giller :-) Is there any way of changing the name of 'Custom D' to 'Internal Ref' in the backend or the main settings? I know easily that 'Custom D' field represents the 'Internal Ref' field, but for the general user, they will be confused and not know which one to select
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