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Display the Scheduled Start date on Email Templates for Changes


Sean Teehan

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@Sean Teehan it seems to work for me

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When you create your email template are you creating it under the ChangeRequest entity? 

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You should then see the variables for the change in the list

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In your bpm node you will also need to set the relevant entity email template

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Let us know how you get on 

 

 

 

 

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  • 3 weeks later...

Hi @Steven Boardman,

 

I managed to remove the error. I added the template to the Change request an it now pulls in the start time and End time.

 

It has stopped pulling in the summary and description, i assume these are Service request variables? Is there a way to pull them in, i have had a look at the entity viewer on changerequest and i don't see a summary. there is h_disruption_level (Disruption Level) but that doesn't sound like the same thing.

 

thanks,

Sean

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@Sean Teehan When you create the Change Request email template, are you using the variable picker to inject the summary and description variables as below?

The changerequest entity will not have the request entity values via the entity viewer, but they are related entities so the variables are visible in the email template variable picker.

If you notice in the screenshot below, because you are using the changerequest entity the variable for summary is different i.e {{Requests.H_summary}} - but if you use the variable picker to insert them then you don't need to know or worry about the correct syntax for each :) 

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Hope that helps

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