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7oaks

Hornbill Users
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About 7oaks

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    Sevenoaks

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  1. This is affecting us also. Unable to access request list or mailbox
  2. Victor, My test one this morning says its been delivered but after checking the mailbox again its still not there 15 mins later. I will check our end again. Thanks for your help. Debby
  3. As per screenshot we have a number of emails not being sent to staff after logging, updating or closing requests. I have tested the outbound routing and it was successful. Any suggestions?
  4. Can anyone advise how i can create a List and Report in the Requests list to show calls that have been cancelled by Full Users. I cannot find a Condition for it. Thank you
  5. Please ignore the above - photo blocked in error. Thank you
  6. I have received the email below that is related to an attached photo. The customer has sent it to me direct but the photo is not attached. I requested he log it via the Service Desk mailbox and this was the result. Any suggestions? Regards Debby From: E-Mail Error Notification <IT Service Desk> Date: 02-Dec-2020 14:56 To: E-Mail Error Notification <IT Service Desk> Subject: Hornbill ESP Message Processing Error We have detected an error during the message decoding process for the attached inbound mail message. This could be due to the MIME decoding prob
  7. We are getting the same issue. Some scheduled calls assigned to the correct team, others haven't but all but did populate the Request list.
  8. I would be interested in this as we often like to see how another member of the team resolved an issue we have not been involved with before. I also thought that if i added myself as a Member i would be notified when the call was Updated or Resolved. Is there something else we could use similar to the Supportworks Watched Call option in case there are multiple calls.?
  9. Oh definately add me too please. File Explorer just doesn't hack it. lol!
  10. Nanette, thank you for your reply but that only tells me when it was last updated i.e. 5 mins ago etc. In Supportworks we could see what the last update was so when flicking through our call list we knew at a glance which we could work on.
  11. Is it possible to see the Last Update in the Request list as we were able to see in Supportworks. When you have a long call list this proved invaluable.
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