Request categories should be set from the Action bar

[mojahidm]

Hi,

during one of our meetings it was raised that as a user when an incident is created from a service and the support analyst opens it, we have to go down to edit the ticket details to set Request Category. We would prefer to select Request Category from the Action bar, same as Priority.

I'm not sure if this is already possible, but if not can this be considered as a Request for Enhancement?

Many thanks,

Mojahid

[Martyn Houghton]

@mojahidm

I believe this there is an item in the back log for this. @James Ainsworth can you confirm?

 

Cheers

Martyn

[James Ainsworth]

This is in the backlog.  @mojahidm I'll add you to the change to register your interest.

Regards,

James

[mojahidm]

@James Ainsworth and @Martyn Houghton

Thank you guys :-)

Mojahid

[James Ainsworth]

A new Action Item on the request has been created that allows you to select the category without having to edit the details of the request.  This was made available as part of the Service Manager update build 1800.  For more information please see the documentation here.