mojahidm Posted September 13, 2018 Share Posted September 13, 2018 Hi, during one of our meetings it was raised that as a user when an incident is created from a service and the support analyst opens it, we have to go down to edit the ticket details to set Request Category. We would prefer to select Request Category from the Action bar, same as Priority. I'm not sure if this is already possible, but if not can this be considered as a Request for Enhancement? Many thanks, Mojahid Link to comment Share on other sites More sharing options...
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