Delays on outgoing emails

[Adrian Simpkins]

Hi

I have raised a couple of test requests around 11am, and assigned both to myself, so normally I would see the Call Raised, and Call Assigned emails come into my inbox soon after raising / assigning. However, I have only so far received 1 email from the 1st request confirming it is raised, and no other emails - are there any issues or delays on the emails today at all please?

Thanks !

[Keith Stevenson]

Dear Adrian,

From your logs we can see that emails are being sent and accepted via mail.nhs.uk. You would need to contact the administrator of that server to identify cause of delay (If you click the Sent Item and then the Envelope next to the recipients mail you will see the Devliery Status and it should contain the handoff and delivery accepted by mail.nhs.uk message for your SMTP administrator to use to track.) 

 

Kind regards

 

Keith Stevenson

[Adrian Simpkins]

HI Keith

Thanks for confirming, I suspected it might be on our side, but my 3rd line team always want this confirmed

Many thanks as always