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Adam Toms

Hornbill Users
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Adam Toms last won the day on December 16 2020

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About Adam Toms

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  • Birthday 10/28/1989

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  1. Thanks @Steven Boardman for your detailed reply, much appreciated. The forward schedule of change widget would be very useful, and I hope that this something that could be added soon. I imagine there will be other customers as well as ourselves, especially if others have taken the same business decision to not provide their IT Business Analysts and IT Project Managers Hornbill Service Manager, as they don't need the ability to manage tickets as part of their role, but would find an FSC calendar useful. We are very much in the early days of looking at Power Bi. My colleague, @And
  2. Hi all, We would like to be able to add a link to the change calendar inside our employee portal. Certain members of our IT department don't need to log or manage tickets through the IT agent portal, but would find access to the change calendar useful. So our IT Business Analysts and IT Project Managers, can gain visibility of what's going on, and avoid any potential conflicts when planning project activities. We wouldn't want to open this information up to all, so we would need it to be controlled with a permission, that we can add into our IT Business Analysts and IT Project
  3. Thanks Steve, I just wondered if one was perhaps better from a best practise point of view. Thanks again. Adam
  4. Hello all, I'm after some guidance please regarding BPM configuration and decision making. I've successfully configured a PCF, based on the answers selected driving different questions in the form. I now need the BPM, to reflect those behaviours I've set in the PCF The first question in the PCF drives two options. I'm looking for these options to change how the SR is assigned to and a different priority. answer 1 assigned to Support Team W and Priority X answer 2 assigned to Support Team Y and Priority Z. All of our business processes have the Get Request Details
  5. Hi all, Just a quick note to say thanks to @Graham @Ricky we went live last night with our first piece of automated software deployment. We couldn't of got there without your help. Here's to start of many more!
  6. Hi @HGrigsby and @Victor, I can confirm our report has been running successfully since setting it up with Victor's help earlier this year. I'm very surprised that the report runs as quickly as yours does. As mine does take between 3 and 4 seconds to run. In addition I don't understand why when you preview the data it is there, and when the report is running the data is empty. I do have a filter on ours, as per the screenshot below: This is a custom filter. Please let me know if I can be of further assistance.
  7. Thanks @James Ainsworth I will take a look into this. Thanks again for your help.
  8. Hi, Just wondered if there was an update to this? Or is our only option to apply make a change to the setting below? Many Thanks Adam
  9. Hi @James Ainsworth and @Ehsan I work on the same team as @AndyGilly, and we are currently early adopters of ITOM. We are automating our Visio requests, and we would like the ticket to resolve, but with the task active to our Procurement team to replenish the license that has been consumed for a pool of O365 licenses we have. We were under the impression from the update back in June 2020, that the our nodes already configured in the bpm, would auto apply this. I've attached a screenshot of what I believe to be the area that @Ehsan is referring to, we have tested today, as we are
  10. @Graham Graham, My sincere apologies for the delay. I can confirm the service is now successfully communicating with our AD, and we've tested a user, and it works. We're hoping to do some more testing over the next week or so with a couple of customers. Assuming that also proves successful we'll be able to formally offer this as out first piece of automated software deployment. Which we're really excited with. A big thanks to you and @Ricky for helping us with this. Many Thanks Adam
  11. Thanks @Graham Yes you are correct our mail scanners will block a .exe file from an external address. Leave this with me, and I'll look into finding the best option for file sharing an .exe with us. Thanks again. Adam
  12. Good Morning @Graham, I hope you had a good weekend? Just wondered if you had an ETA on the patch for the SIS service executable? Thanks again for all the help so far. Many Thanks Adam
  13. Thanks @Graham I've now renamed the log file and cycled the Service. Upon the successful start of the Service I can see a new EspSisService.log file has been created, and has today's date it in, the last log in the new file is at 11:51: [Error]: [GENERAL]: [8052] XMLMCQueue - Failed to store pending queue into disk, this message is then repeated several times. I will await the patch before trying anything else, but at least new logs now appear to be being created again. Many Thanks Adam
  14. Thanks @Graham Much appreciated for looking into this so quickly for us. Hopefully once it can start processing jobs again, the logs might start writing to that file again. But I'd of thought when we cycled the service on the server something would of at least appeared then. I've been having a think and wondered if there would there be any benefit for us to rename the log file and put old in the title, and see if when cycling the service a new EspSisService.log file is created? I won't do anything with until I hear back, and perhaps we'd be better off waiting until the job proc
  15. Hi @Graham, Thanks again for you speedy reply. As mention in your previous post the directory on the server where I am looking at the logs is as follows: C:\ProgramData\Hornbill\Site Integration Server\log\EspSisService.log Many Thanks Adam
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