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Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,529 topics in this forum

  1. Unable to page through Known Issues (Published Defects) on Customer Portal

    By Martyn Houghton,   
    • 7 replies
    • 369 views

  2. Resolution and Closure of Requests

    By Jeremy,   
    • 7 replies
    • 422 views

  3. E-mail Routing - adding details into a ticket

    By Emily Patrick,   
    • 7 replies
    • 942 views

  4. Knowledge Centre Access

    By Osman,
    • 0 replies
    • 419 views

  5. Notify all organisation contacts

    By HHH,   
    • 1 reply
    • 347 views

  6. Resolved calls and emails

    By QEHNick,
    • 2 replies
    • 375 views

  7. Searching Service Manager

    By Jeremy,   
    • 9 replies
    • 1.6k views

  8. Raising IN/SR from Employee Portal

    By Jeremy,
    • 3 replies
    • 491 views

  9. Intelligent Captures not displaying in Summary box

    By Jeremy,   
    • 2 replies
    • 271 views

  10. Adding major incidents to change calendar

    By Michael Sharp,
    • 3 replies
    • 384 views

  11. Can pop-up / acknowledgement be suppressed?

    By Sam P,   
    • 1 reply
    • 344 views

  12. Duplicate tickets raised via the self-service portal.

    By Gareth Noon,
    • 1 reply
    • 391 views

  13. Show status of linked request in timeline

    By Sam P,   
    • 2 replies
    • 274 views

  14. Linking Asset to h_sys_accounts

    By Claire B,
    • 4 replies
    • 435 views

  15. Instructions to prompt for resolution category.

    By Mark (ESC),
    • 3 replies
    • 302 views

  16. New Asset - Copy Asset option

    By Martyn Houghton,   
    • 11 replies
    • 1.1k views

  17. Very sad HB removed the ability to expand the Human Task, Task Details box.

    By Berto2002,
    • 4 replies
    • 351 views

  18. Patching Schedule

    By Ann,
    • 3 replies
    • 399 views

  19. On-Hold -> Categories

    By Mark (ESC),
    • 2 replies
    • 364 views

  20. Advice needed on Service level agreement

    By Paul Taylor,
    • 7 replies
    • 685 views

  21. User created roles for authorisation

    By Alisha,
    • 12 replies
    • 524 views

  22. Have a 'latest updated or created' option in the Catalog Item config drop downs

    By Guest Paul Alexander,   
    • 3 replies
    • 259 views

  23. Human tasks = Checklists - Enhancement request

    By Tina.Lapere,   
    • 2 replies
    • 416 views

  24. Function request - request visibility when service not visible

    By Damian Roberts,
    • 1 reply
    • 372 views

  25. Random issues with using Raise New

    By Adrian Simpkins,
    • 9 replies
    • 538 views
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