Jump to content

Duplicate tickets raised via the self-service portal.

Recommended Posts

We have seen quite a few instances of duplicate tickets being raised via the Customer Portal recently. I've checked the latest examples this afternoon and they were raised two seconds apart with sequential reference numbers. 

This seems to be happening too often to be user error/problems with a particular connection and this is happening to numerous customers. I wondered if anybody else has been experiencing the same thing?

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Create New...